Hybrid Project Manager - End-to-End Digital Delivery

We’re looking for a Project Manager with proven experience delivering digital projects end-to-end in an agency or similar environment. This role is about more than keeping projects organised. It’s about owning delivery, bringing structure to complexity and making sure work is delivered on time, on budget and to a high standard. You’ll be working across web, eCommerce and digital marketing projects, coordinating teams, managing timelines and acting as the person clients trust to keep things on track. We’re looking for someone who is proactive, organised and confident managing both delivery and client communication, not just following a plan.

Why This Role Exists

At Laser Red, we deliver a wide range of projects across web, eCommerce and digital marketing; often involving multiple teams, moving parts and dependencies. Without strong project management, things can quickly become unclear, inefficient or misaligned. This role exists to bring structure, clarity and control to delivery, ensuring that projects are not just completed, but delivered in a way that is organised, predictable and high quality.

Project Managers play a key role in:

• Keeping teams aligned and focused
• Making sure clients feel informed and confident
• Ensuring work is delivered on time and within budget
• Identifying and resolving issues before they become problems

Ultimately, this role helps ensure that everything we deliver meets the standard our clients expect, and that the experience of working with Laser Red is as strong as the work itself.

What You’ll Be Doing

• Own projects end-to-end across your client portfolio
• Manage multiple concurrent projects across design, development and marketing
• Coordinate across internal teams, ensuring briefs are clear and handoffs are smooth
• Remove blockers and keep delivery moving forward
• Ensure projects are delivered on time, on budget and to quality standards

• Contribute to project discovery and early-stage planning
• Support scoping conversations to ensure projects are set up for success
• Create clear, structured project plans from scope through to delivery
• Define timelines, milestones, dependencies and resource requirements
• Choose and apply the right delivery approach (Agile, Waterfall or hybrid)
• Use tools like Basecamp (project communication) and Fivecast (our internal capacity and planning tool) confidently day-to-day

• Own day-to-day client communication throughout project delivery
• Lead client meetings and manage expectations proactively
• Act as the person clients trust to keep projects on track
• Handle challenges and difficult conversations confidently
• Proactively flag risks and keep clients informed before issues arise

• Manage project budgets and track costs across your portfolio
• Make informed decisions around scope vs budget trade-offs
• Identify and manage scope creep early
• Report clearly on budgets, timelines and delivery status

• Proactively identify risks across timelines, budgets and delivery quality
• Develop mitigation plans and take action early
• Own QA gates across your projects — ensuring nothing goes live without meeting standards
• Ensure deliverables align with briefs and client expectations
• Know when to resolve issues independently and when to escalate

• Use Laser Red’s project management tools and processes consistently
• Maintain structured, organised project environments
• Own documentation standards across your projects
• Produce clear notes, updates and follow-ups
• Contribute to the PM knowledge base, improving processes and templates

• Maintain clear and structured project documentation
• Produce accurate notes, updates and follow-ups
• Contribute to the PM knowledge base, sharing learnings and improving templates and processes

What We’re Looking For

• Proven experience delivering digital projects in an agency or similar environment
• Experience managing multiple concurrent projects
• Experience working across web, eCommerce or digital marketing projects
• Experience coordinating cross-functional teams

• Strong organisation and planning skills
• Clear and confident communication with both clients and internal teams
• Ability to manage multiple priorities and keep projects moving forward
• Strong problem solving and decision-making within agreed scope and constraints
• Commercial awareness, with the ability to manage budgets, spot scope creep and make sensible trade-offs

We’re looking for someone who:

• Doesn’t need chasing — when you own a project, you own it properly from kick-off to launch
• Is comfortable making decisions and keeping things moving without constant direction
• Thinks about outcomes and value, not just ticking off tasks
• Communicates clearly, honestly and without overcomplicating things
• Builds strong working relationships with both clients and internal teams
• Shares knowledge and helps raise standards across the team

We value practical experience, organisation and communication skills more than formal qualifications. The following are beneficial but not required:

• Degree in a relevant field (Business, Digital, Marketing, Technology, etc).
• Project management certifications (e.g. PRINCE2, Agile, Scrum)

What You’ll Achieve in Your First 90 Days

• Get up to speed with how Laser Red delivers projects across teams
• Build relationships with Account Managers, developers, designers and support teams
• Learn how we use tools like Basecamp and our internal planning systems
• Start contributing to project coordination and delivery discussions
• Begin supporting live projects with guidance

What success looks like: You understand how we work, feel comfortable in the team, and are starting to contribute with confidence.

Month 2: Taking Ownership

• Take ownership of smaller projects or workstreams
• Start leading project meetings and client communication (with support where needed)
• Build and manage project plans, timelines and task tracking
• Identify risks, blockers and areas of improvement early
• Begin managing delivery across multiple tasks and teams

What success looks like: You’re starting to run projects day-to-day, keeping things organised and moving forward without needing constant input.

Month 3: Running Projects Independently

• Fully own delivery of projects across your portfolio
• Lead client communication confidently and proactively
• Manage timelines, budgets and expectations independently
• Handle delivery challenges and adapt plans where needed
• Contribute ideas to improve how projects are run

What success looks like: You’re operating as a reliable, self-sufficient Project Manager; trusted by both clients and internal teams to keep delivery on track.

By the end of 90 Days, you are confidently managing projects end-to-end, communicating clearly with clients, and keeping delivery structured, organised and on track without needing close supervision.

Here’s what’s in it for you!

• £500 signing on bonus paid in first salary
• Paid time off for giving blood
• Bereavement support
• Additional pension scheme contributions*
• Cycle to work scheme
• Agency wide profit share scheme*
• Quarterly commission scheme for any sales you make*
• £2,000 recruitment referral bonus*
• 25 days off each year + Bank Holidays (33 total) +2 wellbeing days for short notice paid time off
• Option to buy extra holidays*
• Flexible start/finish times so you can book personal appointments during work hours after your initial probation period
• Hybrid working arrangements after your initial onboarding period (we have 2x offices)
• Work from wherever your safe, secure and productive (home, our offices or your fav coffee shop)
• Annual team conference – long weekend in a new location – previous locations have been Amsterdam, Barcelona & Milan (based on the company performance)*
• Up to 100 hours per year for innovation, collaboration & education
• 4x Agency Days a year (full day of activities and training)
• Constant innovation and change, with opportunity to learn and grow with the company
• Employee review process
• Constructive monthly 1:1s
• Annual summer BBQ (bring along partners and family)
• Big Christmas party (partners included)
• Charity fundraising activities and support for things close to your heart
• Casual dress code
• Bring your dog to work
• A relaxed work environment (we work hard & play hard)
• A huge variety of clients and variety of work
• One-on-one lunch with the MD annually for a totally off the record, bare it all chat
• Advocates of mental health: Free third-party professional counselling sessions
• Fun social activities: Examples of recent social activities include Alton Towers, Hallowscream Scare Fest, Ready Steady Bake, team meals out, go-karting

* Length of service eligibility criteria** Must meet qualifying criteria

About Laser Red

Founded in 1995, Laser Red is a full-service digital agency helping established UK businesses grow through strategy, design, development, and digital marketing. We work with some brilliant companies, particularly in manufacturing, engineering, and industrial sectors, and our average client relationship is over 10 years. We deliver what we say we’ll do, when we say we’ll do it. No corporate nonsense, no egos. Just a team who genuinely care about the work and the people they do it for.