People Operations Manager

Job Description

The People Services team exists to provide operational and advisory support to the business, providing the foundations of HR throughout the employee lifecycle.

The purpose of this role is to take ownership of the employee lifecycle for UK & Europe and deliver a brilliant service. You will play an active role in creating an energising and cohesive workplace environment, actively flagging opportunities to improve people processes. As a leader within the People team, you will inspire, coach and develop those in your team as well as work collaboratively with colleagues across the three areas of HR: People Services, People Partnering and Centres of Expertise.

You will have proven experience of building strong working relationships and managing people operations across People Administration, Information Systems; Global Mobility, People Data Management & Reporting, Payroll processing, Benefits Administration, HR Risk Management & Audit.

Key Responsibilities:

People Administration

1. Support the team to ensure all transactional people activity is carried out efficiently and effectively, in line with service levels agreed, across core processes and activities including People Administration; Transfers and Global Mobility; People Data Management & Reporting; Payroll processing; Benefits Administration; HR Risk Management & Audit.
2. Manage and oversee the end-to-end information flow of new hires, changes, transfers and leavers in a timely and compliant manner, leading the team to process monthly payroll preparation; this includes liaising with the wider People team to validate correct data input and improve the process where needed through constructive feedback.
3. Act as the initial point of escalation for People Services teams on queries.
4. Proactively identify and discuss opportunities for service and process improvements and support the implementation of projects and initiatives to improve people services delivery.
5. Oversee data integrity and proper and correct use of people data and systems, maintaining data best practice, in collaboration with Group People Tech and Data team.
6. Work with People teams to follow up and ensure that all offer documentation and screening (managed by the People Administrators and Assistants) have been completed at the earliest appropriate point, tracking and providing appropriate updates as required.

Benefits Administration

1. Manage any complex benefits queries and act as a point of escalation for the team and liaison between employees and our providers to ensure a high level of customer experience.
2. Ensure that new starters and colleagues are educated on the benefit offering in the UK & Europe and information on the Company intranet is up to date.
3. Collaborate with Group Reward to ensure alignment with broader priorities.

Global Mobility

1. Act as the business lead and expert for global mobility implementation for the UK, including being the main point of contact for colleagues and vendors.
2. Report and provide information on UK inbound/outbound assignment as required to support internal processes (i.e. tax assistance/return, bonus, terminations).
3. Initiate and handle visa applications for global mobility cases, ensuring that these are managed in the most efficient manner and clear communication is maintained for all parties through the process.

Compliance and Legal:

1. Manage the maintenance of version-controlled template documents and policies for the full People Lifecycle.
2. Closely monitor the expiry of right to work documents together with the People Administrators/Assistants and provide a high level of assurance that processes are audited.
3. Manage relevant pension reporting and process for auto-enrolment.
4. Maintain version-controlled template documents for the full People Lifecycle across all business areas and locations.
5. Lead any Audits as required.

Employee Communication and Engagement:

1. Lead and deliver the transactional elements of employee communication and engagement activities as required as part of the delivery.
2. Support the roll out of people initiatives to the business as required, overseeing all transactional processes and documentation in support of this.

Team Management:

1. Manage a team of 2 – People Operations Assistant and People Operations Advisor.
2. Set objectives, share feedback and track progress for direct reports as required.
3. Nurture and promote a positive work environment, living company values and driving high levels of engagement.
4. Advocate for the People Services model and drive a culture of continuous improvement, learning, and regular feedback.
5. Work closely with other Managers across the People Services team to identify key areas for improvement and deliver against People Services goals and objectives in conjunction with business needs and focal points.

Qualifications

What you’ve done before:

1. Prior demonstrable experience in a similar People (HR) function or role.
2. Proficient in Microsoft Office Suite and strong in Excel.
3. Proficient in HRIS systems, ideally Success Factors.
4. Worked in a fast-moving, demanding environment with excellent stakeholder engagement skills.

Technical:

1. CIPD qualification is desired.
2. Ideally 5-7 years in People/HR Operations.
3. Strong people management experience.
4. Commercial mindset and applies common sense.
5. Proven ability to implement HR process improvements.
6. Demonstrate strong analytical thinking and data management.
7. Strong management capabilities to support change management in the business and the team, leading by example and supporting the learning of others.

Behavioural:

1. Customer Service focused with high accountability to follow up and resolve challenges to highest standards.
2. Willing to roll your sleeves and get stuck in, given the team is lean and this will be needed.
3. Uses own initiative to continuously improve processes and working practices.
4. Ability to work under pressure with conflicting priorities.
5. Analytical and ability to connect the dots between initiatives, compliance and procedures.
6. Excellent stakeholder relationship management, able to build trust quickly.
7. Excellent communicator who challenges status quo in a tactful manner.
8. Agile and effective influencing skills; high emotional intelligence.
9. Able to think creatively about the possible impact of workload and urgent business needs.
10. Process driven but always considers the end customer experience.

Additional Information

1. A great working environment.
2. The opportunity to develop your skills within a growing company.
3. Staff discount.
4. Fantastic pension scheme.
5. We have 27 days of holiday with the opportunity to buy or sell 5 more days.
6. Mental health is a top priority for De Beers Group.
7. We offer free subscription to Headspace and have mental health first aider.
8. Competitive salary.
9. Exceptional benefits package.
10. Employee share schemes and variable salary components.
11. Your Choice membership discounts.
12. Free on-site gym & classes.
13. Free breakfast and lunch at on-site staff restaurant.
14. Being part of a great HR team.

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others’ actions, work collaboratively, and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. #J-18808-Ljbffr