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- Tasks: Be the go-to person for clients, ensuring smooth service delivery and resolving issues.
- Company: Join De Beers Group, a leader in the diamond industry focused on sustainability.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Join a diverse team and enjoy a supportive recruitment process.
- Why this job: Make a real impact by coordinating client needs and supporting exciting projects.
- Qualifications: Experience in customer service or coordination, with strong data analysis skills.
The predicted salary is between 30000 - 40000 £ per year.
De Beers Group is a global diamond company involved in mining, trading, and retail. It is a long-established leader in the natural diamond industry, known for its focus on sourcing and sustainability.
What you'll do:
- Act as the key operational link between IoD clients and internal teams, ensuring smooth delivery of services within the Maidenhead laboratory.
- Support the Maidenhead General Manager with day-to-day coordination of client requirements and operational logistics.
- Provide first-line issue resolution, troubleshooting service challenges and coordinating responses across relevant stakeholders.
- Manage client accounts administration, including invoicing, reporting, communications, and data accuracy.
- Oversee the Maidenhead administration function, ensuring timely reporting, documentation control, and adherence to SOPs and policies.
- Support delivery of internal and capital projects by coordinating resources, suppliers, and administrative activities across IoD and related business units.
What you bring:
- Customer service or coordination experience within an operational or client-facing environment.
- Strong experience in data analysis, reporting, and handling client information.
- Proven ability to manage and influence stakeholders at different levels, internally and externally.
- Excellent communication skills, both written and verbal, with strong attention to detail and numerical accuracy.
- Proficiency in Microsoft Office (particularly Excel), with experience in sales operations or service coordination desirable.
What’s Next:
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Client Support Coordinator in Maidenhead employer: De Beers Group
Contact Detail:
De Beers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Coordinator in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at De Beers Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and operational coordination. We should also think of examples from our past experiences that showcase our skills in data analysis and stakeholder management.
✨Tip Number 3
Show off our communication skills! During interviews, we should be clear and concise, demonstrating our attention to detail. Remember, it’s not just about what we say, but how we say it!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and show our enthusiasm for the role. Plus, it keeps us on their radar!
We think you need these skills to ace Client Support Coordinator in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Support Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any errors – attention to detail is key!
Highlight Your Data Skills: Mention your experience with data analysis and reporting, especially if you've used Excel or similar tools. We love seeing candidates who can manage client information accurately, so make sure to include any relevant examples.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you in front of the right people. Don’t miss out!
How to prepare for a job interview at De Beers Group
✨Know Your Client Support Inside Out
Before the interview, make sure you understand the role of a Client Support Coordinator. Familiarise yourself with De Beers Group's operations, especially how they manage client relationships and service delivery. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about specific situations where your communication made a difference, whether it was resolving an issue or coordinating a project.
✨Be Data Savvy
Brush up on your data analysis skills, especially in Excel. Be ready to discuss how you've used data to inform decisions or improve processes in previous roles. You might even want to bring along a sample report or analysis you've done to showcase your proficiency.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific client issues or operational challenges. Think through potential scenarios related to client support and logistics, and prepare your responses. This will help you demonstrate your problem-solving skills and ability to think on your feet.