At a Glance
- Tasks: Coordinate client engagement activities and support retail performance across the network.
- Company: De Beers London, a leader in luxury diamond jewellery with a rich heritage.
- Benefits: Competitive salary, 27 days holiday, private healthcare, and free meals.
- Other info: Dynamic work environment with a focus on mental health and career growth.
- Why this job: Join a prestigious brand and make a real impact on client experiences.
- Qualifications: Strong analytical skills and experience with CRM systems in retail.
The predicted salary is between 40000 - 50000 £ per year.
De Beers London is the ultimate diamond jewellery house, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond‐first approach. A destination for those seeking the most extraordinary diamonds for life's most significant moments, De Beers London delivers identifiable, ultra‐desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs. Through powerful and immersive storytelling, we create a compelling vision of luxury that resonates globally whilst remaining deeply relevant to local markets. With a presence worldwide, De Beers London is a luxury jeweller that prioritises craftsmanship and a client‐first approach. Our commitment to innovation, artistry and heritage cements our reputation as the foremost authority in diamonds, making De Beers London the definitive jewellery Maison. You will be part of a legacy that defines the future of luxury.
The Retail Clientelling & Activations Coordinator plays a key operational and analytical role in driving client engagement and supporting commercial performance across the retail network. This position leads the daily execution of clientelling activities, ensuring stores have the insights, tools, and support required to maximise business opportunities and deliver exceptional customer engagement.
- Clientelling Operations & Execution
- Lead the day‐to‐day coordination of clientelling activities across the retail network.
- Ensure consistent and effective utilisation of CRM and clientelling tools by all boutiques.
- Support stores in preparing client lists, segmentation, and outreach plans to activate business opportunities.
- Business Insights & Performance Monitoring
- Track, analyse, and report on clientelling KPIs using retail dashboards and CRM insights.
- Identify trends, strengths, and gaps to proactively recommend actions to markets and store managers.
- Monitor client engagement performance to anticipate business opportunities and support planning.
- Store Support & Retail Activation
- Provide operational support to stores, including CRM extraction, client list preparation, and target client identification.
- Support boutique teams in organising client activations, client outreach campaigns, and local clientelling events.
- Follow up with retail teams on clientelling outcomes, capturing results and ensuring best‐practice sharing.
- CRM Governance & Data Quality
- Ensure proper and consistent use of CRM tools across all stores.
- Verify data quality, usage practices, and adherence to CRM guidelines.
- Support retail teams in troubleshooting CRM‐related challenges.
What You'll Do
- Act Like an Owner: You take full responsibility for operational and data driven analytics to support client engagement.
- Create Clarity: clearly communicate with precision.
- Empower Teams: support teams in troubleshooting.
- Succeed Together: You build strong cross‐functional partnerships.
- Challenge Conventions: Continuously seek and implement innovative solutions. Be open to new ways of thinking.
Qualifications
- Strong analytical skills with the ability to interpret data and translate insights into concrete retail actions.
- Experience working with CRM systems (preferably within a luxury or premium retail environment).
- Excellent communication skills and confidence partnering with retail teams, store managers, and market stakeholders.
- Strong organisational skills; ability to manage multiple tasks with attention to detail.
- Proactive, solution‐oriented mindset with a customer‐centric approach.
Benefits
- A great working environment
- Fantastic pension scheme
- 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
- Private Healthcare
- Mental health is a top priority for De Beers Group – we offer free subscription to Headspace and have mental health first aider
- Competitive salary
- Your Choice membership discounts
- Employee share schemes
- Staff discount
- Free breakfast & lunch at onsite restaurant
- Free onsite gym
- Flexible benefits package
- Referral incentives are applicable to De Beers Group internal employees only
Background Checks
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.
Retail Clientelling and Activations Coordinator in London employer: De Beers Group
As a Consumer Insights Coordinator at our company, you will thrive in a dynamic work culture that prioritises collaboration and innovation. With generous benefits including 25 days of annual leave, a robust pension plan, and comprehensive healthcare coverage, we are committed to supporting your well-being and professional growth. Our focus on employee development and the opportunity to engage with cutting-edge digital tools ensures that you will play a vital role in shaping consumer understanding and driving impactful business decisions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Clientelling and Activations Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research De Beers London, their values, and their unique diamond-first approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at De Beers. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to client engagement and CRM systems. Think about how your analytical skills can drive performance and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the De Beers team and ready to contribute to their exceptional service.
We think you need these skills to ace Retail Clientelling and Activations Coordinator in London
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury and fine jewellery shine through. We want to see how your passion aligns with De Beers' commitment to craftsmanship and client engagement.
Be Data-Driven:Since the role involves a lot of analytics, make sure to highlight any experience you have with data interpretation and CRM systems. We’re looking for someone who can turn insights into action, so share specific examples!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that are most relevant to the Retail Clientelling & Activations Coordinator role. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining the De Beers family!
How to prepare for a job interview at De Beers Group
✨Know Your Diamonds
Familiarise yourself with De Beers' unique diamond-first approach and their high jewellery collections. Being able to discuss specific pieces or collections will show your genuine interest and understanding of the brand.
✨Master the CRM Tools
Since this role involves working with CRM systems, brush up on your knowledge of these tools. Be prepared to discuss how you've used CRM in past roles to drive client engagement and support business performance.
✨Showcase Your Analytical Skills
Prepare examples of how you've tracked and analysed KPIs in previous positions. Highlight any trends you identified and the actions you recommended, as this will demonstrate your ability to translate data into actionable insights.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. This role requires effective communication with various stakeholders, so being able to convey your ideas with precision will be key to your success in the interview.
