QC Coordinator in London

Company Description
De Beers London is the ultimate diamond jewellery House, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach. A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

Job Description

The Purpose
The QC Coordinator plays a key role in safeguarding product quality, ensuring every piece meets the technical, craftsmanship, and compliance standards of the business. Working as part of the specialist Quality Control team, the role supports the smooth flow of stock through the supply chain, maintains the integrity of product data, and partners closely with internal teams and suppliers to uphold excellence across all quality, handling, and compliance processes.

Main Responsibilities

• Execute high‑quality product inspections across all Jewellery categories, ensuring each item meets defined technical, craftsmanship, and compliance standards.
• Maintain accurate product data and documentation, ensuring all technical attributes, certifications, and quality details are correctly recorded in internal systems.
• Support stock integrity and movement, coordinating with Logistics and internal teams to ensure accurate processing, storage, and handling of all pieces.
• Identify quality issues and risks, escalating concerns, proposing corrective actions, and contributing to continuous improvement with suppliers and internal partners.
• Ensure compliance with regulatory and internal standards, including hallmarking, Chain of Custody requirements, and other quality‑related controls.
• Collaborate cross‑functionally with Merchandising, Logistics, Workshops, and suppliers to resolve quality queries and support operational needs.
• Contribute to quality reporting and analysis, supporting the QC Manager with insights that help reduce internal and external failure costs.
• Support operational and administrative processes within the QC function, ensuring smooth daily operations and adherence to inventory control procedures.

What You’ll Do

• Act Like an Owner: Take responsibility for upholding product quality, data accuracy, and compliance across all QC processes, ensuring every piece meets the standards expected by the business.
• Create Clarity: Provide clear, structured insights on product quality, technical accuracy, and compliance issues, enabling informed decisions across QC, Logistics, Merchandising, and supplier partners.
• Empower Teams: Work closely with colleagues across QC, Logistics, Merchandising, and external partners to resolve issues efficiently, share knowledge, and support a culture of continuous improvement.
• Challenge Conventions: Identify risks, inefficiencies, and quality concerns, proposing improvements that strengthen product integrity, operational accuracy, and supplier performance.
• Succeed Together: Build strong working relationships across the organisation, contributing to a seamless flow of stock, accurate product information, and a consistently high‑quality customer experience.

Qualifications

• Experienced in quality control, product handling, or supply chain operations—ideally within luxury, jewellery, or a high‑value product environment.
• Skilled in Microsoft Office, with intermediate Excel, and confident using ERP systems such as SAP or Oracle.
• Strong problem‑solver with the ability to analyse information, identify priorities, and adapt quickly in a fast‑paced environment.
• Excellent communicator, able to provide clarity, set expectations, and collaborate effectively with internal teams and external partners.
• Knowledgeable about jewellery manufacturing, craftsmanship standards, or luxury product handling (or eager to develop this expertise).
• Highly organised with strong time‑management skills, able to structure work, manage deadlines, and maintain accuracy under pressure.
• Collaborative and relationship‑driven, building trust and working effectively with colleagues to achieve shared goals.
• Clear, concise, and persuasive in both written and verbal communication.
• Energetic, proactive, and self‑motivated, with the ability to operate confidently in ambiguity and drive high performance.
• Committed to fostering a diverse, inclusive, and supportive working environment where everyone can contribute and grow.

Additional Information

• A great working environment
• Fantastic pension scheme
• 25 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes
• Staff discount
• Free breakfast & lunch at onsite restaurant
• Free onsite gym
• Flexible benefits package

Who we are
De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

Safety
Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Inclusion & Diversity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.

Building Forever
Sustainability is at the heart of our decision-making – it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners.

Background Checks
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.