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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional client service and manage inquiries across various channels.
- Company: Join De Beers, a luxury brand known for its commitment to quality and innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team shaping memorable experiences for clients worldwide.
- Qualifications: Experience in luxury client services and proficiency in Salesforce required.
- Other info: Ideal for innovative thinkers passionate about enhancing customer experiences.
The predicted salary is between 43200 - 72000 £ per year.
Job Description:
As the Global Client Services Manager, you will lead and oversee both a small internal team and an outsourced partner to deliver best-in-class client service, ensuring the needs of clients outside our stores are being satisfied.
Acting as the first line of response for all inbound client and prospect enquiries, your team will be instrumental in shaping a seamless, emotionally resonant experience for our global clientele—including our China ecosystem—while ensuring operational excellence, brand integrity, and cultural relevancy.
Your channel management will be underpinned by Salesforce, enabling a single, unified view of the client and supporting personalisation and continuity across interactions.
You will work closely with the Head of Client and CRM to continuously enhance the client journey across touchpoints, supporting a seamless, client-centric omnichannel experience.
Key Responsibilities:
Qualifications:
What You’ll Do
Who You Are
Global Client Services ManagerDe Beers LondonBrand Marketing employer: De Beers Group
Contact Detail:
De Beers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Client Services ManagerDe Beers LondonBrand Marketing
✨Tip Number 1
Familiarise yourself with Salesforce and its functionalities, as this role heavily relies on it for client management. Consider taking a short online course or tutorial to brush up on your skills, which will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Research the luxury retail market and understand the specific needs of high-end clients. Being able to discuss current trends and challenges in the industry during your interview will demonstrate your knowledge and passion for the role.
✨Tip Number 3
Network with professionals in the luxury client services sector, especially those familiar with the China digital landscape. Engaging with them can provide insights into best practices and may even lead to valuable referrals.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you successfully managed client concerns. This will help you illustrate your ability to handle complex situations with grace and empathy during the interview.
We think you need these skills to ace Global Client Services ManagerDe Beers LondonBrand Marketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within luxury or high-touch environments. Use specific examples that demonstrate your ability to lead teams and manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional client experiences. Mention your familiarity with Salesforce and the China digital landscape, as these are crucial for the role. Be sure to align your skills with the key responsibilities outlined in the job description.
Showcase Your Communication Skills: Since exceptional communication is vital for this position, consider including a brief example of how you've successfully resolved a complex client issue in the past. This will demonstrate your problem-solving abilities and client-centric approach.
Highlight Cultural Sensitivity: Given the global nature of the role, emphasise any experience you have working with diverse cultures or markets, especially in relation to the Chinese market. This will show your understanding of cultural relevancy and your ability to connect with clients from different backgrounds.
How to prepare for a job interview at De Beers Group
✨Showcase Your Leadership Skills
As a Global Client Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully mentored and developed team members in the past.
✨Demonstrate Cultural Sensitivity
Given the global nature of the role, especially with a focus on the China ecosystem, highlight any experience you have working in diverse environments. Discuss how you adapt your communication style to meet the needs of different cultures.
✨Familiarise Yourself with Salesforce
Since Salesforce is a key tool for this position, ensure you understand its functionalities. Be ready to discuss how you've used CRM systems in previous roles to enhance client experiences and streamline operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in handling complex client concerns. Prepare specific examples where you've resolved issues with grace and empathy, showcasing your solutions-oriented approach.
