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- Tasks: Coordinate client support and ensure smooth service delivery in a dynamic environment.
- Company: De Beers Group, a leader in the sustainable diamond industry.
- Benefits: Inclusive workplace with opportunities for growth and development.
- Other info: Join a diverse team committed to sustainability and innovation.
- Why this job: Be the vital link between clients and teams, making a real difference.
- Qualifications: Experience in customer service and strong data analysis skills.
The predicted salary is between 30000 - 40000 £ per year.
De Beers Group is a global diamond company involved in mining, trading, and retail. It is a long-established leader in the natural diamond industry, known for its focus on sourcing and sustainability.
What you'll do:
- Act as the key operational link between IoD clients and internal teams, ensuring smooth delivery of services within the Maidenhead laboratory.
- Support the Maidenhead General Manager with day-to-day coordination of client requirements and operational logistics.
- Provide first-line issue resolution, troubleshooting service challenges and coordinating responses across relevant stakeholders.
- Manage client accounts administration, including invoicing, reporting, communications, and data accuracy.
- Oversee the Maidenhead administration function, ensuring timely reporting, documentation control, and adherence to SOPs and policies.
- Support delivery of internal and capital projects by coordinating resources, suppliers, and administrative activities across IoD and related business units.
What you bring:
- Customer service or coordination experience within an operational or client-facing environment.
- Strong experience in data analysis, reporting, and handling client information.
- Proven ability to manage and influence stakeholders at different levels, internally and externally.
- Excellent communication skills, both written and verbal, with strong attention to detail and numerical accuracy.
- Proficiency in Microsoft Office (particularly Excel), with experience in sales operations or service coordination desirable.
What’s Next:
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Client Support Coordinator employer: De Beers Group
Contact Detail:
De Beers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at De Beers Group on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and operational coordination. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your data analysis skills during the interview. Bring examples of how you've used data to solve problems in previous roles. We love seeing real-life applications!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Client Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and coordination. We want to see how your skills align with the role of Client Support Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear, concise language and pay attention to detail. We love a well-structured application that’s easy to read!
Highlight Your Data Skills: Given the importance of data analysis and reporting in this position, make sure to mention any relevant experience you have with Microsoft Excel or similar tools. We’re looking for candidates who can manage client information accurately and efficiently.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at De Beers Group
✨Know Your Client Support Inside Out
Before the interview, make sure you understand the role of a Client Support Coordinator. Familiarise yourself with De Beers Group's operations, especially how they manage client relationships and logistics. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about specific situations where your communication made a difference, whether it was resolving an issue or coordinating a project.
✨Be Data Savvy
Brush up on your data analysis skills, particularly with Excel. Be ready to discuss how you've used data to inform decisions or improve processes in previous roles. You might even want to bring along a sample report or analysis you've done to showcase your proficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to troubleshoot a service challenge or manage a difficult client situation. Practising your responses can help you feel more confident during the interview.