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- Tasks: Support DDN's top clients by solving technical issues and enhancing customer relationships.
- Company: Join DDN, a leader in AI data storage innovation with over 20 years of experience.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and the chance to impact AI infrastructure.
- Why this job: Be part of a team shaping the future of AI and data management while delivering premier customer support.
- Qualifications: 7+ years in technical support, strong problem-solving skills, and experience with S3-compliant storage technologies.
- Other info: This role may require occasional travel and participation in on-call rotations.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Support Engineer – AI Object Storage Expert (S3, Ceph) role at DDN
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Join to apply for the Support Engineer – AI Object Storage Expert (S3, Ceph) role at DDN
This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world\’s most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.
\”DDN\’s A3I solutions are transforming the landscape of AI infrastructure.\” – IDC
“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” – Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA
DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.
Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.
Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.
Job Description
As a Sr Designated Support Engineer at DDN Storage, you will be responsible for delivering the “premier experience” for DDN’s most demanding customers. We’re looking for team members who bring both deep technical knowledge and a dedication to customer intimacy to deliver a world-class support experience.
The essential duties and responsibilities include but are not limited to:
- Provide premier service and support to DDN’s largest and most critical customers
- Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations
- Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities
- Create test plans and procedures for customer upgrades and maintenance
- Work with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation)
- Work with DDN Education on training engagements and opportunities for improvement
- Help develop and maintain internal support tools (SW)
- Occasional travel and on-site work
- Participate in on-call rotations with short response times
This employee must have considerable knowledge operating and/or supporting high-speed, large scale distributed storage solutions, ideally multi-protocol environments covering POSIX, block, and object storage (e.g., S3 compliant).
Minimum Requirements
- Must have 7+ years’ experience in a similar technical role supporting production environments
- Experience supporting solutions post-sale
- Proven in-depth technical knowledge and problem analysis skills
- Excellent customer interfacing skills
- Solutions orientated with an aptitude from analytical thinking and problem solving
- Proven skills and a solid team player
- Good verbal and written communication skills (English, second language beneficial)
- Must be comfortable leading technical conversations with customers to drive problem resolution
Essential Technical Requirements
- 7+ years of experience working with S3-compliant object storage or similar technologies
- A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding)
- Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking
- Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE)
Preferred Technical Requirements
- Experience with multi-protocol storage systems (block, parallel POSIX, S3, CEPH, etc)
- Experience with Lustre or other parallel file system at scale
- Experience managing multi-tenant storage environments
- Experience with Prometheus, Grafana, and Log Aggregation
- Experience with Kubernetes or other container orchestration technologies
- Experience with Docker Compose
- Experience with Spark
- Experience working with AI pipelines and technologies
- Experience developing administrative scripts in Python, Perl, Bash, or similar language
- Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS)
- Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)
- Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark)
DDN
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter – Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation – Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving – Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative – Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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Support Engineer - AI Object Storage Expert (S3, Ceph) employer: DDN
Contact Detail:
DDN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - AI Object Storage Expert (S3, Ceph)
✨Tip Number 1
Familiarise yourself with DDN's products and services, especially their AI and multi-cloud data management solutions. Understanding their technology will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former DDN employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific skills that are highly valued, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved technical problems, particularly in high-speed, large-scale storage environments. Being able to articulate your problem-solving process will showcase your expertise and fit for the role.
✨Tip Number 4
Stay updated on the latest trends in AI and data storage technologies. Showing that you're knowledgeable about industry advancements can set you apart as a candidate who is not only qualified but also passionate about the field.
We think you need these skills to ace Support Engineer - AI Object Storage Expert (S3, Ceph)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting production environments, particularly with S3-compliant object storage or similar technologies. Emphasise your technical skills and any customer-facing roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and data storage. Mention specific projects or experiences that demonstrate your problem-solving abilities and customer-centric approach, aligning them with DDN's values.
Showcase Technical Expertise: Detail your technical knowledge in areas such as Linux, TCP/IP networking, and multi-protocol storage systems. Use specific examples to illustrate your experience with tools like Prometheus, Grafana, or Kubernetes.
Highlight Soft Skills: DDN values customer intimacy and communication. Make sure to include examples of how you've successfully interacted with customers, resolved issues, and built relationships in previous roles.
How to prepare for a job interview at DDN
✨Showcase Your Technical Expertise
Make sure to highlight your experience with S3-compliant object storage and any relevant technologies. Be prepared to discuss specific projects where you've successfully implemented or supported these systems, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Customer-Centric Mindset
Since the role involves providing premier support to critical customers, share examples of how you've built relationships and exceeded customer expectations in previous positions. This will show that you understand the importance of customer intimacy in a support engineer role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would approach specific technical problems. Prepare by thinking through common issues related to high-speed, large-scale distributed storage solutions and how you would resolve them. This will showcase your analytical thinking and problem-solving skills.
✨Familiarise Yourself with DDN's Innovations
Research DDN's A3I solutions and their impact on AI infrastructure. Being knowledgeable about the company's products and innovations will not only impress your interviewers but also help you articulate how you can contribute to their mission of transforming AI and data management.
