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- Tasks: Provide technical support and troubleshoot storage hardware and software for customers.
- Company: Leading global company in AI and data storage solutions.
- Benefits: Career advancement, flexible shifts, and a collaborative work culture.
- Why this job: Join a dynamic team at the forefront of AI innovation and make a real impact.
- Qualifications: Bachelor's degree in a technical field and strong problem-solving skills.
- Other info: Opportunity to work with cutting-edge technology and enhance customer success.
The predicted salary is between 36000 - 60000 £ per year.
Employer Industry: Data Storage and AI Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within a leading global company
- Work in a dynamic environment that is at the forefront of AI and high-performance data storage innovation
- Supportive and collaborative work culture driven by innovation and customer success
- Chance to make a significant impact in the rapidly evolving field of AI and data management
- Flexible work shifts, including the ability to work weekends or evenings as needed
What to Expect (Job Responsibilities):
- Provide post-implementation support and troubleshooting for customers regarding storage hardware and software products
- Conduct daily remote monitoring of storage environments to ensure optimal performance
- Write and submit knowledge-based articles related to resolved cases to enhance team resources
- Manage open support tickets, ensuring timely updates and resolutions for customers
- Collaborate with internal teams and customers to develop customized solutions and maintain positive relationships
What is Required (Qualifications):
- Bachelor's degree in a technical discipline such as Electrical Engineering, Computer Science, Mathematics, or equivalent experience
- In-depth technical knowledge and strong problem analysis skills
- Excellent troubleshooting abilities and customer service skills
- Ability to work various shifts, including weekends and occasional overtime
- Proactive approach to identifying and delivering value to customers
How to Stand Out (Preferred Qualifications):
- 4+ years of experience providing technical support for storage or enterprise-level infrastructure products
- Familiarity with various operating systems including Linux, Unix, Windows, and Mac OS
- Knowledge of networking fundamentals and experience with hardware and software products
- Experience with scripting languages and storage protocols such as SCSI, Lustre, GPFS, and SAN
Technical Support Engineer (L1) in Redditch employer: DDN
Contact Detail:
DDN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (L1) in Redditch
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you'd troubleshoot specific issues and be ready to showcase your problem-solving skills. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates who are eager to make an impact in the AI and data storage space.
We think you need these skills to ace Technical Support Engineer (L1) in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background in technical support aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI and data storage, and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for those excellent troubleshooting abilities, so share specific instances where you’ve made a difference for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at DDN
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around storage hardware and software products. Familiarise yourself with common troubleshooting scenarios and be ready to discuss your experience with various operating systems and networking fundamentals.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Highlight your analytical skills and how you approach problem-solving, as this will demonstrate your ability to provide effective support to customers.
✨Emphasise Customer Service Experience
Since this role involves a lot of customer interaction, be ready to talk about your previous customer service experiences. Share how you’ve built positive relationships and resolved conflicts, showcasing your proactive approach to delivering value.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, opportunities for growth, or how they measure success in the Technical Support Engineer position.
