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- Tasks: Deliver top-notch customer service and assist with night operations at a historic hotel.
- Company: Charming hotel with a rich heritage and a welcoming atmosphere.
- Benefits: Competitive salary, accommodation provided, and a vibrant work environment.
- Other info: Flexible night shifts with opportunities for personal growth in a supportive setting.
- Why this job: Join a passionate team and create memorable experiences for guests every night.
- Qualifications: Experience in hospitality, excellent communication skills, and a love for service.
The predicted salary is between 19500 - 19500 £ per year.
Salary: 19,500 GBP
Location: Gerrard Cross, Buckinghamshire
Type of contract: Permanent
Workplace description: Dating back to 1688, the hotel has undergone significant improvements while still reflecting its long established heritage. The interior is a mix of contemporary and traditional, offering a venue for any occasion; from a relaxing break, lavish wedding or business conference. Overlooking the picturesque Village Common at Gerrards Cross, the hotel offers a warm welcome to guests as it has done for over 300 years.
Main duties and responsibilities:
- Providing excellent customer service experience with a smile to all our guests on arrival and departure.
- Covering Reception and assisting the Night Manager in the night auditing process.
- Maintaining the safety and security of the building and all persons on site, by being alert at all times.
- Assisting with guest enquiries and resolving general complaints.
- Being fully conversant with hotel products and services and assisting where required.
- Covering for the Night Porter on their nights off.
- Assisting with the service of food and beverages to the bedrooms overnight.
Essential criteria:
- One year's experience in a similar role in hospitality.
- Knowledge of Opera PMS.
- Excellent customer care skills.
- Excellent command of the English language both written and oral.
- Ability to work on your own initiative.
- Ability to remain calm and cope well under pressure.
- A passion for hospitality and service with a smile.
- Flexibility to work any of seven nights on a rota basis as required.
Accommodation provided: Yes
Charge for accommodation: 215 GBP per month
Important Notes:
- Applications should be made by email or phone.
- Applications should be in Word format only and in English.
- DDH Recruitment Ltd does not charge work seekers for its services.
- All workers will be subject to UK taxation.
Hotel Night Supervisor in Gerrards Cross employer: Ddh Recruitment
Contact Detail:
Ddh Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Supervisor in Gerrards Cross
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Night Supervisor role or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby Gerrards Cross, pop into the hotel and introduce yourself. A friendly face can make a lasting impression, and it shows your genuine interest in the position.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experience where you went above and beyond for guests. This will help you stand out as the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hotel Night Supervisor in Gerrards Cross
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects our hospitality vibe.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality. We’re looking for someone who knows their way around customer service and can handle the night shift like a pro, so connect your past roles to what we need!
Keep It Professional: While we love a friendly tone, remember to keep it professional too. Use clear language and check your spelling and grammar – we want to see that you can communicate effectively, especially since you'll be dealing with guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ddh Recruitment
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel’s history and its services. Familiarise yourself with the unique features that set it apart, like its heritage and location. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you resolved complaints or went above and beyond for a guest. This will demonstrate your ability to handle the responsibilities of a Night Supervisor effectively.
✨Stay Calm Under Pressure
As a Night Supervisor, you’ll need to remain composed during busy or challenging situations. Be ready to discuss how you manage stress and maintain a calm demeanour. You might even want to share a specific instance where you successfully navigated a tough situation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel and the team. This could be about the night auditing process or how the hotel maintains its high standards of service. It shows you’re engaged and eager to contribute to the team.