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- Tasks: Join our team as a Hotel Receptionist, managing guest check-ins and inquiries.
- Company: Work in a stunning hotel with beautiful gardens and a welcoming atmosphere.
- Benefits: Earn up to £14 per hour with accommodation provided at just £75 per week.
- Why this job: Perfect for outgoing individuals who love customer service and teamwork in a vibrant setting.
- Qualifications: Previous reception experience is preferred; good communication and computer skills are essential.
- Other info: Full training will be provided, and flexibility to work in various departments is required.
Salary: Up to 14 GBP per hour
Location: Lyme Regis, Dorset
Accommodation provided: Yes
Charge for accommodation: 75.00 GBP per week
Type of contract: Permanent
Workplace description: Set in a fabulous location with beautiful private gardens and magnificent views, the atmosphere of the hotel is warm, friendly and welcoming with thoughtful service to make you feel truly at home.
Main duties and responsibilities:
- You must be an outgoing and friendly person and possess good communication skills.
- Previous experience of Front of House Systems would be an advantage but full training will be given to the right candidate.
- You will be required to assist in the day-to-day running of the reception area, answering calls, handling guest enquiries, checking guests in and out, taking reservations.
- This is a busy front desk so you must be organized and able to work as a team or on your own initiative, providing a high level of customer service at all times.
- When the need arises, you will also work in other hotel departments, especially housekeeping, to ensure rooms are ready for guests to check in and the restaurant during busy service periods.
Essential criteria:
- You will have previous reception experience within a good quality hotel.
- You will be hardworking and flexible and be a good team player.
- You will be driven to providing good customer service and be well presented and polite.
- Be able to take responsibility and instruction as well as working under your own initiative.
- Good computer skills are also needed.
Important Notes:
- Applications should be made by email or phone.
- Applications should be in Word format only and in ENGLISH!
- DDH Recruitment Ltd does not charge work seekers for its services.
- All workers will be subject to UK taxation.
Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible.
Hotel Receptionist/General Assistant employer: DDH Recruitment Ltd
Contact Detail:
DDH Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist/General Assistant
✨Tip Number 1
Familiarise yourself with the hotel and its services before applying. Knowing the hotel's unique features and customer service approach can help you stand out during interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Since the role requires excellent customer service, being able to articulate your thoughts clearly and confidently will be crucial.
✨Tip Number 3
Network with current or former hotel staff if possible. They can provide insights into the work environment and expectations, which can help you tailor your approach when you apply.
✨Tip Number 4
Be prepared to demonstrate your organisational skills. Think of examples from past experiences where you successfully managed multiple tasks, as this will be important for handling the busy front desk effectively.
We think you need these skills to ace Hotel Receptionist/General Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or customer service roles. Emphasise your communication skills and any previous work in a hotel environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your ability to work both independently and as part of a team, and your commitment to providing excellent customer service.
Follow Application Instructions: Ensure you submit your application in Word format as specified. Double-check that your documents are in English and that you have included all necessary information.
Highlight Flexibility and Teamwork: In your application, mention your flexibility to work in different departments and your experience working as part of a team. This is crucial for the role, so make it clear how you fit this requirement.
How to prepare for a job interview at DDH Recruitment Ltd
✨Show Your Personality
As a Hotel Receptionist, being outgoing and friendly is key. Make sure to showcase your personality during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your warm and welcoming nature.
✨Highlight Relevant Experience
If you have previous reception experience, be sure to discuss it in detail. Talk about specific situations where you provided excellent customer service or handled challenging guest enquiries, as this will show your capability for the role.
✨Demonstrate Teamwork Skills
Since the role requires working both independently and as part of a team, prepare examples of how you've successfully collaborated with others in past jobs. This will illustrate your flexibility and ability to adapt to different work environments.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle certain situations at the front desk, such as dealing with a difficult guest or managing multiple tasks at once. Practising these scenarios beforehand can help you respond confidently and effectively.
