At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a smooth stay.
- Company: Charming boutique hotel in the beautiful Cheshire countryside.
- Benefits: Earn £13 per hour with flexible shifts and a friendly team.
- Other info: Perfect for those who love hospitality and want to grow in a dynamic environment.
- Why this job: Join a historic estate and create memorable experiences for guests.
- Qualifications: Customer service experience and great communication skills required.
The predicted salary is between 27360 - 36480 £ per year.
Salary: 13 GBP p/hr
Location: Taporley, Cheshire
Type of contract: Permanent – 40 hours per week
Workplace description: A charming country house retreat set in the heart of the Cheshire countryside, this boutique estate dates back to the early 19th century and combines historic character with modern comforts. Surrounded by beautifully landscaped gardens and parkland, it offers individually styled rooms with classic furnishings and scenic views, a restaurant serving locally-sourced British cuisine, and versatile spaces for celebrations, meetings or a relaxing getaway.
Main duties and responsibilities:
- Provide a warm and professional welcome to all guests
- Manage check-in and check-out procedures efficiently
- Handle reservations, calls and email enquiries
- Process payments and maintain accurate guest records
- Resolve guest queries and ensure high levels of satisfaction
- Liaise with housekeeping and other departments to ensure smooth daily operations
Essential criteria:
- Previous experience in a hotel reception or customer-facing role
- Excellent communication and interpersonal skills
- Confident using booking systems and basic IT software
- Professional appearance and a positive, can-do attitude
- Strong organisational skills with the ability to multitask
- Ability to work flexible shifts, including evenings and weekends
- Must hold a full UK driving licence and have access to own transport
Hotel Receptionist employer: DDH Recruitment Ltd
Join our charming country house retreat in Taporley, Cheshire, where we pride ourselves on creating a warm and welcoming atmosphere for both guests and staff. As a Hotel Receptionist, you will enjoy a supportive work culture that values your contributions, offers opportunities for professional growth, and allows you to be part of a dedicated team committed to delivering exceptional service in a picturesque setting. With competitive pay and the chance to work in a historic estate surrounded by beautiful gardens, this role promises a rewarding experience in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with its history, services, and the local area. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios you might face as a receptionist, like handling guest queries or managing check-ins. The more comfortable you are, the better you'll come across in interviews.
✨Tip Number 3
Network, network, network! Connect with people in the hospitality industry on social media or at local events. You never know who might have a lead on a job or be able to put in a good word for you.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over others. Let’s get you that receptionist role!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Craft a Warm Introduction:Start your application with a friendly and professional greeting. We want to see your personality shine through, so let us know why you're excited about the Hotel Receptionist role and what makes you a great fit!
Highlight Relevant Experience:Make sure to showcase any previous experience in hotel reception or customer service roles. We love seeing how your skills align with our needs, so don’t hold back on sharing specific examples of your past successes.
Show Off Your Communication Skills:Since this role is all about interacting with guests, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant IT skills or booking systems you’re familiar with.
Follow Application Guidelines:Remember to send your application via email in Word format, as specified. We appreciate attention to detail, so make sure to double-check everything before hitting send. Applying through our website is also a great way to ensure your application gets noticed!
How to prepare for a job interview at DDH Recruitment Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewer but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. This will demonstrate your ability to handle queries and ensure high levels of satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing busy check-in times. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more composed and professional.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
