At a Glance
- Tasks: Deliver top-notch customer service and assist with night operations at a historic hotel.
- Company: Charming hotel with a rich heritage and a welcoming atmosphere.
- Benefits: Accommodation provided for just £215/month, plus a vibrant work environment.
- Other info: Flexible night shifts with opportunities to grow in the hospitality industry.
- Why this job: Join a passionate team and create memorable experiences for guests every night.
- Qualifications: Experience in hospitality, strong communication skills, and a love for service.
The predicted salary is between 22000 - 28000 £ per year.
Type of contract: Permanent
Workplace description: Dating back to 1688, the hotel has undergone significant improvements while still reflecting its long established heritage.
The interior is a mix of contemporary & traditional, offering a venue for any occasion; from a relaxing break, lavish wedding or business conference.
Overlooking the picturesque Village Common at Gerrards Cross, the hotel offers a warm welcome to guests as it has done for over 300 years.
Responsibilities
- Providing excellent customer service experience with a smile to all guests on arrival and departure.
- Covering Reception and assisting the Night Manager in the night auditing process.
- Maintaining the safety & security of the building and all persons on site by being alert at all times.
- Assisting with guest enquiries and resolving general complaints.
- Being fully conversant with hotel products and services & assisting where required.
- Covering for the Night Porter on their nights off.
- Assisting with the service of food and beverages to the bedrooms overnight.
Qualifications
- One year experience in a similar role in hospitality.
- Knowledge of Opera PMS.
- Excellent customer care skills.
- Excellent command of the English language both written and oral.
- Ability to work on your own initiative.
- Ability to remain calm and cope well under pressure.
- A passion for hospitality and service with a smile.
- Flexibility to work any of seven nights on a rota basis as required.
Benefits
- Accommodation provided: Yes.
- Charge for accommodation: 215 GBP per month.
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We think you need these skills to ace Hotel Night Supervisor
Customer Service Skills
Night Auditing
Safety and Security Awareness
Complaint Resolution
Knowledge of Opera PMS
English Language Proficiency
Initiative
