At a Glance
- Tasks: Deliver top-notch customer service and assist with night auditing.
- Company: Historic hotel with a blend of contemporary and traditional charm.
- Benefits: Accommodation provided, competitive pay, and a vibrant work environment.
- Other info: Flexible night shifts with opportunities to grow in a supportive atmosphere.
- Why this job: Join a team that values hospitality and offers a unique experience every night.
- Qualifications: One year in hospitality, great customer care skills, and a passion for service.
The predicted salary is between 22000 - 26000 £ per year.
Location: Gerrard Cross, Buckinghamshire
Type of contract: Permanent
Workplace description: Dating back to 1688, the hotel has undergone significant improvements while still reflecting its long established heritage. The interior is a mix of contemporary & traditional, offering a venue for any occasion; from a relaxing break, lavish wedding or business conference. Overlooking the picturesque Village Common at Gerrards Cross, the hotel offers a warm welcome to guests as it has done for over 300 years.
Responsibilities:
- Providing excellent customer service experience with a smile to all guests on arrival and departure.
- Covering Reception and assisting the Night Manager in the night auditing process.
- Maintaining the safety & security of the building and all persons on site by being alert at all times.
- Assisting with guest enquiries and resolving general complaints.
- Being fully conversant with hotel products and services & assisting where required.
- Covering for the Night Porter on their nights off.
- Assisting with the service of food and beverages to the bedrooms overnight.
Qualifications:
- One year experience in a similar role in hospitality.
- Knowledge of Opera PMS.
- Excellent customer care skills.
- Excellent command of the English language both written and oral.
- Ability to work on your own initiative.
- Ability to remain calm and cope well under pressure.
- A passion for hospitality and service with a smile.
- Flexibility to work any of seven nights on a rota basis as required.
Benefits:
- Accommodation provided: Yes.
- Charge for accommodation: 215 GBP per month.
Hotel Night Supervisor in Gerrards Cross employer: DDH Recruitment Ltd
Join our historic hotel in Gerrards Cross, where a blend of contemporary and traditional design creates a unique atmosphere for both guests and staff. We pride ourselves on fostering a supportive work culture that values excellent customer service and offers opportunities for personal growth within the hospitality industry. With accommodation provided and a commitment to employee well-being, we ensure that our team feels at home while delivering memorable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Supervisor in Gerrards Cross
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DDH Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DDH Recruitment Ltd
Don't be shy about reaching out to DDH Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Night Supervisor in Gerrards Cross
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DDH Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DDH Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
