Scheduling Coordinator

Are you proactive, organised, and confident juggling multiple tasks in a fast-paced environment? We are looking for a Scheduling Coordinator to join our Engineering Service Scheduling and Equipment Installations team, providing administrative and customer service support to our portfolio of dental customers. This varied role involves managing customer expectations, coordinating with internal departments, and ensuring our dental engineers and equipment requests are scheduled efficiently. No two days are the same, so attention to detail, strong communication skills, and enjoyment of collaborative working are essential.

About the Role

You will support engineering service scheduling and equipment installation coordination, handling customer enquiries, scheduling maintenance, raising breakdown cases, managing inboxes, and ensuring all systems and customer information are maintained. You’ll play a central role in keeping our operations running smoothly and ensuring timely, high-quality service for customers.

Key Responsibilities

• Answer emails and inbound/outbound calls from dental customers and suppliers, resolving engineering support queries and actioning equipment requests.
• Provide efficient time and geographical management of engineers’ scheduling diaries.
• Schedule planned maintenance service work to ensure customer equipment is compliant with manufacturer standards.
• Liaise with internal teams to arrange deliveries and installations of dental equipment.
• Assist with invoicing processes, ensuring quotations are raised efficiently and resolving key client issues or complaints.
• Manage multiple inboxes, provide timelines to customers, and maintain accurate information across multiple systems.
• Work commercially toward service group KPI targets (revenue, breakdown attendance, customer communication).
• Act as the first point of contact for engineering support via incoming phone calls.
• Raise breakdown cases on Microsoft CRM Field One, assign to engineers, keep customers updated, and follow enquiries through to conclusion.
• Build strong customer and supplier relationships, ensuring quality care and satisfaction.
• Respond knowledgeably to customer questions about our product and service offering.
• Ensure customers receive all documentation and reports following engineer visits to maintain compliance for inspection visits.

What We’re Looking For

• Excellent verbal and written communication skills.
• Strong organisational abilities and a keen eye for detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service or call-handling experience (essential).
• Confident using CRM systems and Microsoft Office tools.
• A collaborative team player with a commercially driven mindset.
• Access to your own transport (due to location requirements).

What We Offer

• Discretionary company performance-related bonus.
• Comprehensive discount portal — gym memberships, shopping savings, days out.
• SmartPay loan scheme (interest-free).
• Cycle2Work scheme.
• Enhanced holiday entitlement — 33 days including bank holidays.
• An additional day off for your birthday.
• Option to purchase extra annual leave.
• Company pension scheme.
• Dental plan.
• Company sick pay, life assurance, enhanced maternity/paternity.
• Eye test vouchers.
• Mental health support services & virtual GP access.
• Free on-site parking.

Why Join Dental Directory?

Dental Directory is a rapidly growing provider of specialist products, equipment, and support services across the dental and beauty sectors in the UK and Ireland. Our scheduling team is energetic, collaborative, and passionate about delivering excellent service — and we’re looking for people who share that enthusiasm. If you’re driven, organised, and love working in a dynamic environment, we’d love to hear from you.