At a Glance
- Tasks: Provide on-site and remote IT support, solving technical challenges for diverse businesses.
- Company: Join Microminder, a trusted IT service provider with over 40 years of experience.
- Benefits: Enjoy ongoing training, career progression, and a supportive team environment.
- Other info: Be part of a culture that values your ideas and encourages your development.
- Why this job: Make a real difference to customers while working with cutting-edge technology.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced IT Engineer who enjoys getting out on the road, solving technical challenges and delivering exceptional customer service? At Microminder, part of the DD Group, we've been delivering trusted Managed IT Services for over 40 years, supporting more than 2,500 businesses across the UK and Ireland. As part of a growing organisation, we're continuing to invest in our people, technology and customers, and we are looking for an IT Field Service Engineer to join our team in Glasgow.
If you're someone who enjoys variety, loves solving problems and takes pride in providing an outstanding customer experience, we'd love to hear from you.
What you'll be doingNo two days are the same. You'll split your time between customer sites and remote support, helping businesses keep their IT running smoothly while delivering a first-class service every step of the way. You'll be responsible for:
- Providing remote and onsite technical support for a wide range of IT issues
- Installing and configuring hardware, software and network infrastructure
- Supporting Microsoft 365 and Windows Server environments
- Troubleshooting networking, desktop and server issues
- Carrying out maintenance visits, emergency call-outs and project work
- Completing site surveys and infrastructure assessments
- Installing and supporting VoIP solutions
- Maintaining accurate documentation and ticket updates within our service management platform
- Working closely with our Service Delivery Team to deliver an exceptional customer experience
We're looking for someone who is technically capable, customer-focused and enjoys working independently. You’ll ideally have:
- Experience working within an MSP or IT Support environment
- Technical Support experience: 3+ years preferred
- A full UK driving licence
- Excellent troubleshooting and fault-finding skills
- Strong communication and customer service skills
- Experience supporting Microsoft 365 environments
- Good knowledge of Windows Server, Active Directory, DNS, DHCP and Group Policy
- Strong desktop, hardware and networking experience
- Experience using remote support tools
- Knowledge of VoIP systems
- The ability to prioritise workloads and manage multiple customer requests
- A proactive attitude and a genuine passion for technology
It would be great if you also have:
- Microsoft Azure experience
- Datto RMM and PSA experience
- ShadowProtect backup knowledge
- Experience within healthcare or dental IT environments
- Knowledge of Digital X-Ray systems
We're more interested in finding someone with the right attitude and willingness to learn.
Why join Microminder?We're proud of the culture we've built and believe our people are our greatest asset. When you join us you'll become part of a supportive, knowledgeable team where your ideas are valued and your development is encouraged.
What you’ll get- Company pension
- Ongoing training and development
- The opportunity to work with a wide variety of technologies
- A supportive team environment
- Career progression within a growing business that's part of the DD Group
- The chance to make a genuine difference to our customers every day
Ready to take the next step? If you're looking for a role where you'll be trusted, challenged and supported while working with a fantastic team and great customers, we'd love to hear from you. Apply today and become part of Microminder, part of the DD Group.
IT Field Service Engineer - Microminder in Glasgow employer: Ddgroup
At Microminder, part of the DD Group, we pride ourselves on fostering a vibrant work culture where our employees are our greatest asset. As an IT Field Service Engineer in Glasgow, you'll enjoy ongoing training and development opportunities, a supportive team environment, and the chance to work with diverse technologies while making a genuine impact on our customers' experiences. Join us and be part of a growing organisation that values your ideas and encourages your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer - Microminder in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ddgroup values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ddgroup might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ddgroup!
✨Direct Apply to Ddgroup
Let's not forget to apply directly through the Ddgroup website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Service Engineer - Microminder in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ddgroup.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ddgroup. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ddgroup
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
