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- Tasks: Install and maintain dental equipment while providing top-notch customer support.
- Company: Join DD, a rapidly growing leader in dental and beauty market solutions.
- Benefits: Enjoy perks like a performance bonus, gym discounts, and enhanced holiday entitlement.
- Why this job: Be part of a passionate team that values customer service and innovation.
- Qualifications: Experience in field service engineering is essential; transferable skills are a plus.
- Other info: Receive a van, tools, and a flexible schedule to manage your work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Dental Field Service Engineer looking for a new opportunity? We are recruiting for a field service engineer with transferable skills and field-based experience to deliver the highest standard of customer excellence to our dental customers and carry out reactive, planned, or installation projects at practices when required. We will provide you with a van, tool kit, and your own scheduler to ensure your diary is both efficient and consistent.
Duties & Responsibilities
- Deliver, install, and validate new equipment.
- Carry out scheduled maintenance, site surveys, and advise the customer of any additional costs incurred.
- Attend breakdowns and resolve to completion of repair.
- Provide technical assistance to customers, office staff, and fellow engineers.
- Accurately record data and complete internal/customer reports via an IT Tablet.
- Assist customers with advice in all areas of engineering, equipment performance, and regulatory compliance.
- Promote equipment sales and contract consolidation options available to the customer.
What we offer our Engineers:
- Discretionary company performance-related bonus.
- Comprehensive discount portal including gym memberships, shopping savings, and days out.
- SmartPay loan scheme - with the added bonus of no interest being applied.
- Cycle2Work scheme.
- Enhanced holiday entitlement – 33 days in total, including bank holidays.
- Ability to purchase additional annual leave.
- Additional day off to celebrate your BIRTHDAY!
- Company Pension scheme.
- Dental Plan.
- Company sick pay, life assurance, and enhanced maternity/paternity pay.
- Eye test vouchers.
- Mental health support services and a virtual GP service.
Who are DD?
DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our Engineering team is full of energy, with a passion for what they do and maintain a high standard of customer service, so it is vital you have the same values.
Dental Field Service Engineer - South of England employer: Ddgroup
Contact Detail:
Ddgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Field Service Engineer - South of England
✨Tip Number 1
Network with professionals in the dental engineering field. Attend industry events or join relevant online forums to connect with current Dental Field Service Engineers. This can provide you with insider knowledge about the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest dental technologies and equipment. Being knowledgeable about the products and services offered by DD will not only impress during interviews but also show your commitment to staying updated in the field.
✨Tip Number 3
Prepare for practical assessments or technical interviews by brushing up on your troubleshooting skills. You may be asked to demonstrate how you would handle specific equipment issues, so practice common scenarios you might encounter in the field.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves direct interaction with dental practices, emphasise your ability to communicate effectively and resolve issues promptly to ensure customer satisfaction.
We think you need these skills to ace Dental Field Service Engineer - South of England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Dental Field Service Engineer. Focus on your technical skills, customer service experience, and any specific projects you've worked on that relate to dental equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the dental field and your commitment to customer excellence. Mention specific examples of how you've successfully resolved issues or improved service in previous roles.
Highlight Transferable Skills: If you have experience in other engineering fields, emphasise transferable skills such as problem-solving, technical knowledge, and customer interaction. This can set you apart from other candidates.
Show Enthusiasm for the Role: In your application, express genuine enthusiasm for the position and the company. Research DD and mention why you want to be part of their team, focusing on their values and vision in the dental market.
How to prepare for a job interview at Ddgroup
✨Showcase Your Technical Skills
As a Dental Field Service Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific equipment you've worked with and any challenges you've overcome in the field. Highlight your problem-solving skills and how you approach repairs and installations.
✨Emphasise Customer Service Experience
Customer excellence is key in this role. Share examples of how you've provided exceptional service in previous positions. Discuss how you handle customer queries and complaints, and be ready to explain how you ensure customer satisfaction during installations and maintenance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about past experiences where you had to troubleshoot issues on-site or manage unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company and Its Values
Familiarise yourself with DD's mission and values. Understanding their vision to become healthcare’s first choice will help you align your answers with their goals. Be ready to discuss how your personal values match those of the company and how you can contribute to their growth.
