At a Glance
- Tasks: Coordinate customer communications and manage schedules for the engineering team.
- Company: Join a supportive team at Ddgroup, focused on customer satisfaction.
- Benefits: Enjoy enhanced holiday entitlement, a pension scheme, and other perks.
- Other info: Part-time role with potential for growth in a dynamic environment.
- Why this job: Make a difference by ensuring excellent service while gaining valuable experience.
- Qualifications: Strong organisational skills and familiarity with Sage 50 required.
The predicted salary is between 12 - 15 £ per hour.
Ddgroup is looking for a detail-oriented Administration Assistant for a part-time, fixed-term role covering maternity leave. You will coordinate between customers and the engineering team, handling calls, emails, and schedules while ensuring excellent customer service.
Ideal candidates should possess strong organisational skills, with experience in administration, and be familiar with Sage 50.
The position offers enhanced holiday entitlement, a company pension scheme, and other employee benefits.
Customer-Focused Admin & Scheduling Assistant (Part-Time) employer: Ddgroup
Ddgroup is an excellent employer that values its employees by offering a supportive work culture and a range of benefits, including enhanced holiday entitlement and a company pension scheme. As a part-time Administration Assistant, you will enjoy a flexible work environment that encourages personal growth and development while playing a vital role in ensuring customer satisfaction and seamless operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused Admin & Scheduling Assistant (Part-Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ddgroup and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ddgroup and let us see your personality shine through!
We think you need these skills to ace Customer-Focused Admin & Scheduling Assistant (Part-Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ddgroup.
Get Familiar with Our Brand:Before applying, take some time to learn about Ddgroup and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ddgroup
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ddgroup.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ddgroup will surely appreciate.
