At a Glance
- Tasks: Support our team by managing schedules, customer inquiries, and essential documentation.
- Company: Join a friendly and supportive team at McKillop Dental Equipment.
- Benefits: Enjoy 33 days holiday, gym discounts, and mental health support.
- Other info: Flexible part-time hours with opportunities for skill development.
- Why this job: Be at the heart of operations in a dynamic dental industry.
- Qualifications: Strong organisational skills and experience in administration or customer service.
The predicted salary is between 28000 - 28000 £ per year.
Join Our Team as an Administration Assistant - Part-Time! Are you an organised and detail-oriented individual with a passion for delivering top-notch customer service? Do you thrive in a fast-paced office environment, keeping everything running smoothly? If so, we want YOU on our team! This is a fixed-term, part-time position to provide maternity leave cover, working 21 hours per week across 3 days.
About the Role
As our Administration Assistant, you’ll be at the heart of our operations, ensuring seamless coordination between our customers and engineering team. You’ll play a vital role in scheduling planned and reactive maintenance requests while providing exceptional customer service.
What You’ll Be Doing
- Handling calls, emails, and messages from clients and engineers.
- Processing sales & purchase invoices, plus purchase orders using Sage 50.
- Booking and scheduling service calls & maintenance appointments.
- Managing engineers’ diaries and ensuring efficient scheduling.
- Preparing quotes, order confirmations, and essential documents.
- Assisting with customer inquiries and ensuring top-tier service delivery.
What We’re Looking For
- Strong organisational and multitasking skills.
- Experience in administration, customer service, or scheduling (bonus if you know Sage 50).
- A proactive problem-solver who thrives in a busy environment.
- Excellent communication skills and a keen eye for detail.
Why Join Us?
- A friendly and supportive team environment.
- Opportunities to grow and develop your skills.
- Be part of a dynamic and fast-paced industry.
What Can We Offer You?
- Comprehensive discount portal including gym memberships, shopping savings and days out.
- Cycle2Work scheme.
- Enhanced holiday entitlement – 33 days in total (including bank holidays and pro-rata based for the period of the fixed term contract).
- Additional day off to celebrate your BIRTHDAY!
- Company pension scheme.
- Dental plan.
- Company sick pay, life assurance and enhanced maternity/paternity pay.
- Eye test vouchers.
- Mental health support services and a virtual GP service.
- Free parking on site.
Who are DD & McKillop Dental?
McKillop Dental Equipment, now part of the DD Group since 2025, has been a trusted name in the dental industry for over 35 years. As one of the North-West’s leading dental equipment suppliers and authorised dealers for A-Dec and Belmont, McKillop is known for delivering premium service and high-quality equipment to both private practices and NHS Trusts. Now operating within DD—one of the UK and Ireland’s leading providers of specialist dental and beauty products, equipment, and support services—McKillop continues to offer expert advice, free surgery design services, and comprehensive maintenance packages. Together, we are driven by a shared commitment to excellence and a vision to become healthcare’s first choice for clinical treatment products and service solutions.
If this sounds like the perfect role for you, apply today and let’s make great things happen together!
Administration Assistant - Part Time employer: Ddgroup
At DD & McKillop Dental, we pride ourselves on fostering a friendly and supportive team environment where your contributions truly matter. As an Administration Assistant, you'll enjoy opportunities for personal and professional growth while being part of a dynamic industry that values exceptional customer service. With benefits like enhanced holiday entitlement, a comprehensive discount portal, and mental health support services, we ensure our employees feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant - Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ddgroup and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ddgroup and let us see your personality shine through!
We think you need these skills to ace Administration Assistant - Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ddgroup.
Get Familiar with Our Brand:Before applying, take some time to learn about Ddgroup and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ddgroup
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ddgroup.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ddgroup will surely appreciate.
