At a Glance
- Tasks: Lead and inspire a team of 10+ engineers across the UK.
- Company: Join a dynamic company focused on service excellence.
- Benefits: Competitive salary, bonus potential, company car, and generous leave.
- Other info: Remote initial interview and great career growth opportunities.
- Why this job: Make a real impact by driving performance and improving service delivery.
- Qualifications: Degree or equivalent with 3+ years in field service management.
The predicted salary is between 36000 - 60000 € per year.
Summary
Field based leadership from a home location, leading Lead and Senior Service Engineers and a team of 10+ engineers across the UK. Reporting to the Head of UK Service.
Responsibilities
- Motivate, mentor and manage 10+ field service engineers.
- Drive performance management, audits and health & safety programmes.
- Maintain SLA targets and recover any service slippage.
- Develop and implement best practice, knowledge bases and service manuals.
- Collaborate with internal teams, commercial teams and clients to improve service delivery.
- Engage with high profile clients, build trusted relationships and manage their asset portfolio.
- Support overseas distributors through training, auditing and technical support.
Qualifications & Experience
- Degree/HNC/ONC with formal management training.
- Minimum 3 years experience in a field service management role.
- Strong technical background and NHS estates or compliance experience preferred.
- High digital literacy, analytical skills and stakeholder management.
- Excellent communication, coaching and change leadership competencies.
Benefits
- Competitive salary + 10% bonus, with potential to earn more.
- Company car, phone and laptop.
- 25 days annual leave, increasing to 28 with length of service.
- Company pension scheme and life insurance.
- Initial interview remote, subsequent interviews in Poole Support office.
Location
Manchester, Leeds and Sheffield triangle.
Regional Service Manager in Manchester employer: DDC
As a Regional Service Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive salaries, generous annual leave, and a strong emphasis on work-life balance, our company fosters a culture of collaboration and innovation, ensuring you have the resources and support needed to excel in your role. Join us in the Manchester, Leeds, and Sheffield triangle, where you can engage with high-profile clients and lead a talented team of engineers, all while enjoying the benefits of a well-established organisation committed to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions for service management roles and be ready to discuss your experience leading teams and driving performance. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Regional Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant technical background to show us you're the right fit for the Regional Service Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've motivated teams or improved service delivery in previous roles, so we can see your potential impact on our team.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically, so we can easily understand your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at DDC
✨Know Your Team
Before the interview, take some time to research the company’s structure and the team you’ll be managing. Understanding the dynamics of the Lead and Senior Service Engineers will help you demonstrate your leadership style and how you can motivate and mentor them effectively.
✨Showcase Your Technical Skills
Given the strong technical background required for this role, be prepared to discuss your experience in detail. Bring examples of how you've handled compliance issues or improved service delivery in previous roles, especially if you have NHS estates experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle performance management. Think of specific situations where you’ve driven audits or health & safety programmes, and be ready to explain your approach and the outcomes.
✨Engage with Stakeholders
Since building trusted relationships with high-profile clients is key, prepare to discuss how you’ve successfully collaborated with internal teams and clients in the past. Highlight your communication skills and any strategies you’ve used to manage stakeholder expectations.
