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- Tasks: Manage customer interactions and oversee contract support while ensuring top-notch service.
- Company: Leading infection control solutions provider based in Poole.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be a key player in enhancing customer satisfaction and supporting vital services.
- Qualifications: Frontline customer service experience and strong communication skills required.
- Other info: Fast-paced environment perfect for multitaskers looking to make a difference.
The predicted salary is between 30000 - 42000 £ per year.
A leading infection control solutions provider in Poole is seeking a proactive Customer Services representative. This full-time role involves managing customer interactions, overseeing contract support, and ensuring service excellence.
Ideal candidates will have:
- Frontline customer service experience
- Strong communication skills
- The ability to multitask in a fast-paced environment
With a commitment to customer satisfaction, you will play a crucial role in supporting both customers and internal teams.
Frontline Customer Support & Contracts Specialist in Poole employer: DDC
Contact Detail:
DDC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Customer Support & Contracts Specialist in Poole
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in infection control. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling real customer interactions.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in a fast-paced environment. This will demonstrate that you can thrive under pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure to submit it there. It shows initiative and helps us keep track of your application easily.
We think you need these skills to ace Frontline Customer Support & Contracts Specialist in Poole
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your frontline customer service experience in your application. We want to see how you've handled customer interactions and resolved issues in the past, so share specific examples that showcase your skills.
Communicate Clearly: Strong communication is key for this role. When writing your application, keep your language clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively, just like you would with our customers.
Demonstrate Your Multitasking Ability: This role requires juggling multiple tasks at once, so don’t forget to mention your multitasking skills. Share instances where you successfully managed various responsibilities simultaneously, as this will show us you're ready for the fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at DDC
✨Know the Company Inside Out
Before your interview, take some time to research the infection control solutions provider. Understand their products, values, and recent developments. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your frontline customer service skills. Think about times when you resolved conflicts or went above and beyond for a customer. This will demonstrate your ability to handle customer interactions effectively.
✨Practice Multitasking Scenarios
Since the role requires multitasking in a fast-paced environment, consider preparing for situational questions. You might be asked how you would manage multiple customer inquiries at once. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. During the interview, focus on speaking clearly and confidently. Make sure to listen actively to the interviewer’s questions and respond thoughtfully, which will showcase your interpersonal skills.
