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- Tasks: Join our customer service team, handling calls and managing customer accounts with confidence.
- Company: DDC leads in infection control solutions, dedicated to protecting lives through smarter healthcare.
- Benefits: Enjoy competitive salary, 25+ days holiday, private medical cover, and gym discounts.
- Why this job: Be at the heart of a mission-driven company, enhancing customer experiences and making a real impact.
- Qualifications: Two years in frontline customer service; experience in contract support is a plus.
- Other info: Opportunity for growth and training in a supportive, fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
At DDC, we are industry leaders in infection control solutions, delivering cutting-edge technology and outstanding service to the healthcare and care sectors. With over 30 years of experience, our mission is to support organisations in maintaining the highest hygiene standards, helping to protect patients, residents, and staff from the risks of infection. Our purpose is clear: Protecting Lives Through Smarter, Safer Healthcare.
We are looking for a proactive, confident and customer-focused individual to join our small, but busy, customer services team. This is not a back-office admin role – we need someone with proven frontline customer services experience who can handle a variety of customer interactions, manage contracts, resolve complaints and ensure that every customer touchpoint reflects our commitment to Customer Excellence. You will be at the heart of the Company, liaising with internal teams and external customers helping to keep things running smoothly.
Key Responsibilities- Handling inbound and outbound calls to customers and internal teams with professionalism and confidence
- Managing customer accounts including ongoing contract support and renewals
- Taking ownership of customer issues and seeing them through to resolution
- Proactively following up on customer interactions and identifying opportunities for service improvement
- Creating accurate quotes, and processing orders
- Logging and resolving customer complaints in line with our internal processes
- Supporting field engineers with scheduling and customer updates
- Training and mentoring new team members
- Maintaining accurate customer records and service logs using SAP B1 and internal systems
- Supporting improvement initiatives and contributing ideas to improve the customer experience
- Minimum two years’ experience in a frontline Customer Services role
- Proven background in managing complex customer interactions, not just administrative tasks
- Experience in contract support or service coordination is a strong advantage
- SAP B1 experience is desirable but not essential
- Excellent phone manner and confidence dealing with a wide range of customers
- Skilled in complaint resolution and sensitive customer communication
- Strong organisational skills and attention to detail
- Able to juggle multiple priorities in a fast-paced environment
- Comfortable working both independently and collaboratively
- A logical problem solver who remains calm under pressure
- Proficient in Microsoft Office (Outlook, Excel, Word, Teams)
- Clear, professional communication skills (written and verbal)
- Enthusiastic, dependable, and solutions-focused
- Competitive salary
- 25 days Holiday (increasing to 26 after 2 years, 27 after 4 years and 28 after 5 years)
- Private Medical Cover
- Employee Assistance Program
- Company Pension
- Birthday Love2Shop Vouchers
- Health Cash Back Plan which includes gym membership discounts
- Life Assurance
- Cycle to work scheme
- Employee Volunteering Day
- On site parking
Contact Detail:
DDC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with DDC's mission and values. Understanding their commitment to infection control and customer excellence will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare examples from your previous roles that demonstrate your ability to handle complex customer interactions. Highlight specific situations where you resolved complaints or improved customer satisfaction, as this will show your proactive approach.
✨Tip Number 3
Brush up on your knowledge of SAP B1 and other relevant software. Even if you don't have direct experience, being able to discuss how you would quickly learn and adapt to new systems can set you apart from other candidates.
✨Tip Number 4
Demonstrate your organisational skills by preparing a plan for how you would manage multiple customer accounts and interactions. This could include strategies for prioritising tasks and ensuring timely follow-ups, which are crucial in a fast-paced environment.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your frontline customer service experience. Emphasise your ability to manage complex customer interactions and any relevant contract support or service coordination experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've handled customer complaints and improved service in previous positions.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as excellent phone manner, complaint resolution, and proficiency in Microsoft Office. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A clear and professional presentation is crucial, especially in a customer-focused role.
How to prepare for a job interview at DDC
✨Showcase Your Customer Service Experience
Make sure to highlight your previous frontline customer service roles. Share specific examples of how you've handled complex interactions and resolved complaints, as this will demonstrate your capability to manage the responsibilities outlined in the job description.
✨Demonstrate Proactivity
Since the role requires a proactive approach, prepare to discuss instances where you took the initiative to improve customer experiences or processes. This could include following up on customer issues or suggesting improvements that benefited your team.
✨Familiarise Yourself with SAP B1
While SAP B1 experience is desirable but not essential, having a basic understanding of it can set you apart. If you have experience with similar systems, be ready to explain how you adapted to new software in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you successfully managed multiple priorities or resolved a difficult customer complaint, and be ready to share these stories.
