At a Glance
- Tasks: Lead the design and delivery of innovative client solutions in the Energy & Utilities sector.
- Company: Join a dynamic team focused on transforming client challenges into revenue-generating solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for global travel.
- Other info: Collaborate across teams and enhance your career in a fast-paced environment.
- Why this job: Make a real impact by shaping scalable solutions that drive operational success.
- Qualifications: 6-9 years in solution design with strong commercial acumen and client engagement skills.
The predicted salary is between 70000 - 90000 £ per year.
We have an exciting opportunity to join our E&U vertical, as Solution Design & Delivery Manager, which will be responsible for end-to-end ownership of client solutions — from early-stage design and commercial shaping through to delivery execution and operational handover. This role sits at the intersection of Sales, Product, and Operations, ensuring solutions are:
- Commercially viable
- Operationally deliverable
- Scalable for long-term growth
You will act as the single accountable lead for turning client problems into real, revenue-generating solutions and ensuring those solutions land successfully in delivery. This role is offered on a hybrid / remote basis, and can be discussed in interview. Working hours are 37.5 per week; Monday to Friday. Willingness and ability to travel nationally and overseas (global client facing remit) will be required for this role.
Key Responsibilities
- Solution Design & Commercial Shaping
- Lead the end-to-end solution design process (discovery → concept → co-design → final model)
- Translate client requirements into clear operating model blueprints and value propositions
- Build commercial models, pricing structures, and cost-to-serve analysis
- Define target operating models (TOMs) aligned to scalability, efficiency and client outcomes
- Partner with Sales to shape bids, RFP responses and strategic pursuits
- Adhere to company targets and KPIs
- Client Engagement & Co-Design
- Act as senior client interface during design phase
- Facilitate workshops, solution sessions and stakeholder alignment
- Challenge client assumptions and shape best-practice approaches
- Ensure solutions are grounded in operational reality and client needs
- Delivery Leadership & Execution
- Own end-to-end delivery of solution implementation
- Lead cross-functional teams (Ops, Tech, Transformation) through execution
- Ensure timelines, risks, and dependencies are actively managed
- Translate design into practical, executable delivery plans
- Maintain accountability for successful client outcomes post-launch
- Bridge Between Design and Operations
- Ensure seamless handover from solution design into BAU operations
- Validate feasibility, resourcing and operational readiness
- Embed solutions into delivery teams with clear governance and playbooks
- Act as escalation point for design vs delivery conflicts
- Quality, Scalability & Continuous Improvement
- Ensure solutions are scalable, standardised where needed, and commercially optimised
- Implement feedback loops from delivery → design
- Own continuous improvement of playbook, solution framework and go-to-market assets (with marketing)
- Innovation & Capability Building
- Identify opportunities to reuse solution, productise offerings, drive automation / AI integration
- Contribute to building DDC’s solution IP and differentiation
- Support development of solution design capability across region
Mandatory Skillset
- Strong end-to-end solution design capability across BPO, CX, and technology-enabled services (discovery → design → delivery)
- Proven ability to translate client requirements into commercial operating models, including TOM design, pricing, and cost-to-serve analysis
- Deep understanding of Energy & Utilities sector, including regulatory landscape, customer journeys, and operational drivers
- Advanced commercial acumen
- Experience leading cross-functional delivery (Operations, Technology, Transformation) from concept through implementation
- Ability to facilitate senior client workshops and co-design sessions with senior management and operational stakeholders
- Strong programme and delivery management skills (risk, dependencies, timelines, governance)
- Competence in process design, optimisation, and continuous improvement frameworks
- Solid grasp of digital, automation, and AI-enabled solutions in customer operations environments
- Excellent stakeholder management – able to act as the bridge between Sales, Product, and Operations
Qualifications and Experience
- 6-9 years’ experience in solution design, delivery, consulting, or operational leadership within BPO, CX, or technology-enabled services
- Demonstrated experience in the Energy & Utilities sector (supplier, network operator, or service partner environments)
- Proven track record of shaping and winning complex deals / RFPs, including commercial modelling and client engagement
- Experience leading end-to-end implementation of large-scale transformation or outsourcing programmes
- Exposure to global delivery models (UK, nearshore, offshore)
- Strong familiarity with customer operations platforms, CRM systems, and industry technologies
- Evidence of driving automation, digital transformation or AI-led initiatives in operations
- Certifications in project or programme management (e.g., PRINCE2, PMP) or process excellence are advantageous
If you have any questions or you require any further detail on the role, please reach out to Joe Beal.
(Internal Only) Solution Design & Delivery Manager in Worksop employer: DDC Outsourcing Solutions
Join our dynamic team as a Solution Design & Delivery Manager, where you will play a pivotal role in shaping innovative solutions for our clients in the Energy & Utilities sector. We pride ourselves on fostering a collaborative work culture that encourages professional growth and continuous improvement, offering hybrid working arrangements and opportunities for national and international travel. With a strong focus on employee development and a commitment to delivering impactful results, we provide a rewarding environment for those looking to make a meaningful contribution.
StudySmarter Expert Advice🤫
We think this is how you could land (Internal Only) Solution Design & Delivery Manager in Worksop
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughDDC Outsourcing Solutions's Website
Don’t forget to apply directly through DDC Outsourcing Solutions's website for the full-time (Internal Only) Solution Design & Delivery Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace (Internal Only) Solution Design & Delivery Manager in Worksop
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DDC Outsourcing Solutions. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at DDC Outsourcing Solutions
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of DDC Outsourcing Solutions.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to DDC Outsourcing Solutions.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
