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- Tasks: Provide technical support and maintenance for medical equipment across various sites.
- Company: Join DDC, a leading global manufacturer of medical equipment in Poole.
- Benefits: Enjoy a company van, private medical insurance, and 25 days annual leave.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Technical qualification required; experience in electrical and mechanical fault-finding preferred.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
DDC is a leading global manufacturing company based in Poole, Dorset. We are a respected manufacturer of medical equipment for sluice rooms in the Healthcare sector. This environment demands that all our products are designed and manufactured respecting rigorous adherence to environmental and regulatory requirements. Whilst remaining competitive in the market, our equipment must utilise the latest technology to benefit and protect patients and healthcare workers.
We are growing our Field Service Team based upon the success of our service delivery and are currently seeking a Field Based Service Engineer.
Field Based Service Engineer
The Role
The successful candidate will demonstrate and have experience in technical support (preferably 2 years’ field based). Experience on our products is a strong advantage however full training will be given. Your minimum skillset should include a technical qualification: National Certificate/City and Guilds or equivalent. A qualification in HTM 2010 and HTM2030 is desirable however not a pre-requisite. Strong interpersonal skills with the proven ability to work on your own initiative & excellent communicator both written and verbally. Demonstrate an ability to prioritise your workload, work to deadlines and deal with conflicting work pressures.
A Field Service Engineer will help deliver an unrivalled, flexible service to our client base and international operations. Suitable candidates should have experience of motors, pumps, plumbing, electrical systems, and electronic control systems.
Sound fault finding experience is an essential part of this role, specifically in electro-mechanical devices. The successful candidate should ideally feel comfortable in the sectors we support and working with waste product.
Our Field Service Engineers carry out maintenance, compliance testing, fault finding and installation of our full product range across a variety of customer sites.
The ability to identify commercial opportunities and feedback accurate information using an electronic task management device.
Successful candidates will undergo enhanced CRB/DBS background to be eligible to work within the sectors we support.
Key Duties:
- Reacting to business requirements and work anywhere that the business identifies with short notice. This covers anywhere within reasonable travelling distance the UK.
- Installation of a range of capital equipment including Washer disinfectors, Macerators, and Stainless-steel fixtures which require water and waste services.
- Perform commissioning work.
- Service & validation of capital equipment to the relevant EN/HTM standards.
- Develop and maintain a good relationship with all customers.
- Carry out preventative maintenance & breakdown cover.
- To work as part of a service team.
- ISO is a big part of the roles requisites and will require full awareness and participation.
- Work closely with the Regional Service Manager and Lead Service Engineer to give progress updates.
- To work in a safety conscious manner and with consideration for our customers to minimise their disruption.
Skills & Experience:
- Proven track record in technical support (preferably field based).
- Experience on product a strong advantage.
- Electrical fault-finding experience
- Mechanical fault-finding experience
- Plumbing installations/repair
- Technical qualification: National Certificate/City and Guilds or equivalent.
- Qualifications in HTM 2010 and HTM2030 desirable.
- Strong interpersonal skills with the proven ability to work on your own initiative.
- Excellent communicator both written and verbally.
- Ability to prioritise own workload, work to deadlines and deal with conflicting work pressures.
- Company Van provided with private use if desired
- Company issued tools
- Uniform and full PPE
- Life Assurance paying 4 x employee base salary
- Drink and Meal allowance
- 25 days annual leave (rising after certain length of service milestones)
- Public/Bank holidays
- Private Medical Insurance
- Birthday and Christmas Voucher rewards
- Company Pension scheme
- Employee Assistance Program
We have various Field Service Engineer positions available.
Join Our Team
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Take the first step towards an exciting career with us.
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FIELD SERVICE ENGINEER employer: DDC Dolphin Limited
Contact Detail:
DDC Dolphin Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FIELD SERVICE ENGINEER
✨Tip Number 1
Get to know the company inside out! Research DDC's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about your past experiences and how they relate to the role. We want to hear your stories that showcase your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace FIELD SERVICE ENGINEER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in technical support and fault-finding. We want to see how your skills match up with what we’re looking for in a Field Service Engineer.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of your past work that relate to the role, and don’t forget to show off your interpersonal skills!
Showcase Your Technical Skills: Since we’re all about medical equipment, make sure to mention any experience you have with motors, pumps, or electrical systems. If you’ve got qualifications like City and Guilds, flaunt them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DDC Dolphin Limited
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with the equipment you'll be working on, like washer disinfectors and macerators. If you can, get a grasp of HTM standards too, as it shows you're serious about the industry.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot electrical or mechanical faults. This will demonstrate your hands-on experience and ability to think on your feet.
✨Communicate Like a Pro
Since strong interpersonal skills are key, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as you'll need to communicate effectively with clients and team members alike.
✨Be Ready to Adapt
The role requires flexibility, so be prepared to discuss how you've managed changing priorities or worked under pressure. Share examples that highlight your ability to adapt quickly and maintain a positive attitude, even when things get hectic.
