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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and resolve issues in a dynamic environment.
- Company: Join DDC, a leading manufacturer of medical equipment dedicated to infection control.
- Benefits: Enjoy 25 days holiday, private medical cover, gym discounts, and a supportive work culture.
- Why this job: Be part of a mission-driven team focused on protecting lives through smarter healthcare solutions.
- Qualifications: Two years of frontline customer service experience and strong communication skills required.
- Other info: Opportunity for career growth and involvement in improving customer experiences.
The predicted salary is between 24000 - 36000 £ per year.
DDC is a leading global manufacturing company based in Poole, Dorset. We are a respected manufacturer of medical equipment for sluice rooms in the Healthcare sector. This environment demands that all our products are designed and manufactured respecting rigorous adherence to environmental and regulatory requirements. Whilst remaining competitive in the market, our equipment must utilise the latest technology to benefit and protect patients and healthcare workers.
We are growing our Field Service Team based upon the success of our service delivery and are currently seeking a Field Based Service Engineer.
The Role
At DDC, we are industry leaders in infection control solutions, delivering cutting-edge technology and outstanding service to the healthcare and care sectors. With over 30 years of experience, our mission is to support organisations in maintaining the highest hygiene standards, helping to protect patients, residents, and staff from the risks of infection.
Our purpose is clear: Protecting Lives Through Smarter, Safer Healthcare.
We are looking for a proactive, confident and customer focused individual to join our small, but busy, customer services team. This is not a back-office admin role – we need someone with proven frontline customer services experience who can handle a variety of customer interactions, manage contracts, resolve complaints and ensure that every customer touchpoint reflects our commitment to Customer Excellence.
You will be at the heart of the Company, liaising with internal teams and external customers helping to keep things running smoothly.
Key Duties
- Handling inbound and outbound calls to customers and internal teams with professionalism and confidence
- Managing customer accounts including ongoing contract support and renewals
- Taking ownership of customer issues and seeing them through to resolution
- Proactively following up on customer interactions and identifying opportunities for service improvement
- Creating accurate quotes, and processing orders
- Logging and resolving customer complaints in line with our internal processes
- Supporting field engineers with scheduling and customer updates
- Training and mentoring new team members
- Maintaining accurate customer records and service logs using SAP B1 and internal systems
- Supporting improvement initiatives and contributing ideas to improve the customer experience
- Any other reasonable tasks that may reasonably be required to support team and business needs.
Experience & Qualifications
- Minimum two years’ experience in a frontline Customer Services role
- Proven background in managing complex customer interactions, not just administrative tasks
- Experience in contract support or service coordination is a strong advantage
- SAP B1 experience is desirable but not essential
- Excellent phone manner and confidence dealing with a wide range of customers
- Skilled in complaint resolution and sensitive customer communication
- Strong organisational skills and attention to detail
- Able to juggle multiple priorities in a fast-paced environment
- Comfortable working both independently and collaboratively
- A logical problem solver who remains calm under pressure
- Proficient in Microsoft Office (Outlook, Excel, Word, Teams)
- Clear, professional communication skills (written and verbal)
- Enthusiastic, dependable, and solutions-focused
Remuneration and Benefits
- 25 days Holiday (increasing to 26 after 2 years, 27 after 4 years and 28 after 5 years)
- Health Cash Back Plan
- Private Medical Cover
- Employee Assistance Program
- BirthdayVouchers
- Employee Volunteering Day
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CUSTOMER SERVICES SPECIALIST employer: DDC Dolphin Limited
Contact Detail:
DDC Dolphin Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICES SPECIALIST
✨Tip Number 1
Familiarise yourself with DDC's products and services, especially their infection control solutions. Understanding the technology and how it benefits healthcare workers will help you engage confidently with customers during interviews.
✨Tip Number 2
Prepare to discuss your experience in handling complex customer interactions. Think of specific examples where you've resolved complaints or improved customer satisfaction, as this role requires a proactive approach to customer service.
✨Tip Number 3
Brush up on your organisational skills and be ready to demonstrate how you manage multiple priorities. This role involves juggling various tasks, so showcasing your ability to stay calm and efficient under pressure will be key.
✨Tip Number 4
If you have experience with SAP B1 or similar systems, be sure to highlight this. Even if you haven't used SAP B1 specifically, showing your adaptability with software can set you apart from other candidates.
We think you need these skills to ace CUSTOMER SERVICES SPECIALIST
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your frontline customer service experience. Focus on specific examples where you've managed complex customer interactions and resolved complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of DDC's mission to protect lives through smarter healthcare and how your skills align with their needs.
Highlight Relevant Skills: Emphasise your organisational skills, attention to detail, and ability to juggle multiple priorities. Mention any experience with SAP B1 or similar systems, as well as your proficiency in Microsoft Office.
Prepare for Potential Questions: Think about how you would handle various customer scenarios and be ready to discuss them. Prepare examples that demonstrate your problem-solving abilities and calmness under pressure.
How to prepare for a job interview at DDC Dolphin Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your frontline customer service experience during the interview. Share specific examples of how you've handled complex customer interactions and resolved complaints, as this role requires a proactive approach to customer excellence.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully solved problems under pressure. DDC values logical problem solvers, so be ready to explain your thought process and how you remain calm while juggling multiple priorities.
✨Familiarise Yourself with SAP B1
While SAP B1 experience is desirable but not essential, having a basic understanding of it can set you apart. If you have any experience with similar systems, mention that and express your willingness to learn quickly.
✨Communicate Clearly and Professionally
Since the role involves liaising with various stakeholders, practice clear and professional communication. Be prepared to demonstrate your excellent phone manner and articulate your thoughts effectively, both verbally and in writing.
