Senior Account Director

We strive to be the most innovative and inspiring creative healthcare agency in the world, making things happen. Through deep partnerships, smart strategy and applied creativity, we create exceptional experiences and communications. We make meaningful change in healthcare happen. Our ethos? It Happens Here. It’s our promise, our challenge, and our invitation. And if you’ve got potential to unlock, talent to unleash, and a desire to wow clients, we want to make it happen.

The opportunity:

We’re seeking a Senior Account Director to lead high-level client partnerships, strategic leadership and agency growth. With deep expertise in healthcare communications, you’ll drive impactful, multi-channel solutions that set new industry standards. As a trusted advisor and client partner, you’ll own key accounts, delivering innovative strategies and business solutions while navigating complex, multi-stakeholder projects with precision. You’ll ensure all work is strategically sound, creatively bold and flawlessly executed. In this senior leadership role, you’ll inspire and guide Account Directors, Managers and Executives, fostering a culture of excellence and collaboration. This is your chance to shape client strategy, agency initiatives, drive business growth, build lasting partnerships and elevate the agency’s reputation for exceptional results.

About you:

• A seasoned strategic leader and trusted advisor, with a proven track record of driving high-level client partnerships, delivering transformative solutions, and leading large, high-performing teams.
• You thrive in a senior leadership role, managing complex client needs, navigating challenges, and consistently delivering exceptional results that exceed expectations.
• With extensive expertise in healthcare communications, you excel at overseeing integrated, multi-channel solutions - while maintaining a sharp focus on creativity, quality and strategic alignment.
• You have the experience and confidence to guide senior clients through intricate challenges, manage large budgets and inspire teams to deliver work that is both impactful and innovative.
• You bring a sharp commercial mindset and entrepreneurial drive, always identifying opportunities to add value, optimise processes and drive growth through strategic selling and expansion.
• Above all, you are a passionate advocate for creativity and innovation, leading by example and fostering an environment where teams are motivated to deliver exceptional work every day.

What you’ll bring:

• Extensive experience in senior account management, leading high-value campaigns and building lasting client partnerships.
• Deep expertise in healthcare communications, with a strong understanding of industry challenges and opportunities.
• Proven ability to oversee large-scale, multi-channel campaigns across senior stakeholders and cross-functional teams.
• Strong leadership skills to inspire, mentor, and develop high-performing teams while fostering collaboration.
• Exceptional communication and presentation skills, capable of influencing senior clients and stakeholders.
• Advanced project management expertise, ensuring seamless execution of multiple complex projects.
• Strategic mindset with the ability to anticipate challenges, understand client needs and deliver innovative solutions.
• Highly organised and adaptable, with excellent time management skills in fast-paced environments.
• Strong commercial acumen, with expertise in managing budgets, driving profitability and growing accounts.
• Passion and ability to sell the agency’s value, demonstrating its impact on client success.
• Experience and enthusiasm for integrating AI into your work, using technology to boost efficiency, creativity and deliverables.

What we’ll need you to do:

• Client strategy and leadership: Lead high-value client relationships, acting as the primary contact and trusted advisor for senior stakeholders. Build lasting partnerships at the highest level. Drive strategic discussions and collaboratively develop impactful proposals with the strategy team. Define strategic goals, ensuring all work aligns with objectives, delivers results and drives growth. Create clear, strategic client briefs that align needs with agency capabilities and enable impactful campaigns. Lead key client meetings, presenting strategic, business, or creative solutions while refining client vision and ensuring alignment. Anticipate client needs and deliver proactive, strategic solutions to address challenges and achieve success. Deeply understand your clients’ business, goals, and brand plan, applying it seamlessly to inform decisions and drive action. Act as a trusted advisor and strategic partner to clients, providing expert guidance on creative direction, brand strategy and healthcare communication solutions.
• Project management and delivery: Lead the development and delivery of strategic project plans that align with client requirements and effectively account for internal resources, talent and workflows. Oversee the successful execution of highly complex, high-value, multi-channel projects, managing senior-level stakeholders, timelines, budgets and resources with precision. Ensure all work is delivered to the highest quality standards, on time, and within budget, maintaining seamless execution from concept to completion. Collaborate with strategic, creative, production, and project management teams to deliver solutions that exceed client expectations and achieve impactful results. Maintain oversight of deliverables at every stage, ensuring quality, consistency, and alignment with client objectives. Provide leadership, guidance, and mentorship to Account Directors, Managers, and junior team members, ensuring effective task delegation and deadline management. Take ownership of P&L for the accounts under your stewardship, ensuring profitable growth and financial health. Monitor project profitability, proactively addressing financial challenges and resolving issues early to maintain strong account performance. Oversee the development and management of budgets, timelines and client forecasts, ensuring accurate tracking and reporting throughout. Conduct regular financial health checks and take larger responsibility for month-end reporting and forecasting in collaboration with Business Directors. Proactively identify opportunities for process optimisation to drive greater value.
• Business growth and strategy: Identify significant opportunities for account growth and strategically expand client relationships, increasing revenue and strengthening accounts. Collaborate with senior leadership to develop and present compelling new business proposals, pitches, and presentations to drive agency growth. Play a key role in setting and achieving business development goals, actively contributing to the agency’s long-term growth strategy. Collaborate with senior leadership on the agency’s long-term vision, identifying opportunities for diversification and innovation in service offerings.
• Team leadership and development: Lead, motivate, and mentor a team of Account Directors, Account Managers and Executives, ensuring they are supported, inspired and continually receiving coaching to grow professionally. Foster a collaborative, high-performing culture aligned with agency values, encouraging innovation and creativity. Foster an environment where our Four Freedoms thrive (Freedom to Fail, Freedom From Fear, Freedom From Chaos, Freedom To Be). Act as a role model for leadership, accountability, and operational excellence. Conduct performance reviews, provide constructive feedback, identify growth opportunities and create tailored development plans for team members, fostering skill improvement and a collaborative, inclusive environment. Delegate in a timely and appropriate manner to oversee key tasks, ensuring work is completed on time, on budget and to the highest standards. Act as a point of escalation for the team, resolving issues quickly and effectively while maintaining positive client relationships. Demonstrate and champion a growth mindset within the team by encouraging continuous learning, embracing challenges, and supporting adaptability in a rapidly evolving environment. Drive bold, innovative creative solutions that deliver strategic and commercial impact. Advocate for creativity at every stage, ensuring work is original, valuable, and aligned with client goals. Inspire clients on the power of creativity, reinforcing its role in achieving business success. Collaborate to create the environment for creative teams to push boundaries and ensure the strongest ideas are realised. Align creative output with insight-driven strategy to maximise campaign impact. Shape client feedback to ensure it is actionable, constructive and aligned with creative excellence.
• Cross-functional collaboration: Collaborate with senior leadership, creatives, strategists, project managers and production teams to ensure seamless project delivery and high-quality results. Coordinate with internal and external partners to source resources, tools, and materials needed to execute campaigns successfully. Foster an inclusive, collaborative environment where talent thrives and innovation flourishes. Leverage senior talent and diverse perspectives to elevate work and deliver impactful results. Maintain clear, consistent communication with stakeholders to ensure alignment and transparency. Collaborate with cross-department teams to achieve agency goals, enhance the agency culture and spearhead agency-wide initiatives.

What’s next:

At DDB Remedy, people come first. Our team is made up of talented, kind, diverse individuals, each encouraged to bring their full selves to work. It Happens Here is our commitment to helping you thrive. It’s a place where you can grow, be inspired, and build your own career pathway. We value difference and believe in creating an inclusive environment where everyone can belong and succeed. If you need any support or adjustment due to a disability during the application process, please let us know.

If you’re excited about the opportunity to start your journey with us, reach out to our Talent Partner, Kayla Mayston: kayla.mayston@omc.com. Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.