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- Tasks: Coordinate schedules, manage customer queries, and support our dental engineers daily.
- Company: Join DD, a rapidly growing provider of dental and beauty products across the UK and Ireland.
- Benefits: Enjoy 33 days holiday, performance bonuses, gym discounts, and mental health support.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction in a fast-paced environment.
- Qualifications: No specific experience required, but customer service skills are a plus!
- Other info: Access to your own transport is essential for this onsite role.
The predicted salary is between 24000 - 28000 £ per year.
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This range is provided by DD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to ensure our dental engineers and equipment requests are coordinated in a timely manner. No two days are the same in these fast paced roles! So we need individuals who have a keen eye for detail, excellent communication skills and enjoy working in a collaborative environment.
Main Duties & Responsibilities
- Answering emails and inbound/outbound calls from our dental customers and suppliers, resolving engineering support queries and actioning equipment requests.
- Providing efficient time and geographical management to the engineer’s scheduling diary
- Scheduling planned maintenance service work to ensure customer equipment is compliant and following manufacturer’s standards.
- Liaising with teams to arrange deliveries and the installation of dental equipment.
- Assisting with the invoicing process, ensuring quotations are raised in an efficient manner and resolving any key client issues or complaints.
- Managing multiple inbox, providing timelines to customers and ensuring multiple system are maintained and kept up to date with relevant information.
- Being commercially driven working to service group KPI targets in terms of revenue, attendance to breakdowns and communication levels to customers.
- Being first point of contact for engineering support to our customers on incoming phone calls.
- Raise breakdown cases on the Microsoft CRM Field One system, assign to an engineer and keep customer updated. Follow any customer enquiry through to conclusion
- Building customer and supplier relationships and providing quality care and customer and supplier satisfaction.
- Respond knowledgeably to questions or queries from existing and future customers on our product and service offering
- Ensure customer is provided with all documentation and reports following an engineer visit which allows them to remain compliant for any inspection visits.
What we offer:
- Discretionary company performance related bonus.
- Comprehensive discount portal including gym memberships, shopping savings and days out.
- SmartPay loan scheme – with the added bonus of no interest being applied.
- Cycle2Work scheme.
- Enhanced holiday entitlement – 33 days in total, including bank holidays.
- Additional day off to celebrate your BIRTHDAY!
- Ability to purchase additional annual leave.
- Company Pension scheme.
- Dental Plan.
- Company sick pay, life assurance, and enhanced maternity/paternity pay.
- Eye test vouchers.
- Mental health support services and a virtual GP service.
- Free parking on site.
Who are DD?
DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our scheduling team is full of energy, with a passion for what they do. So it’s key that you have proven customer service or call-handling experience and are keen to be part of a collaborative team.
Given the location of this office, it is essential that you have access to your own transport.
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Scheduling Coordinator employer: Dd
Contact Detail:
Dd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator
✨Tip Number 1
Familiarise yourself with the dental industry and the specific services offered by DD. Understanding their products and customer needs will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since the role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or schedules in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the Scheduling Coordinator position.
✨Tip Number 4
Network with current or former employees of DD on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, helping you tailor your approach during the application process.
We think you need these skills to ace Scheduling Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills like organisation, communication, and attention to detail, which are crucial for the Scheduling Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences align with the responsibilities listed in the job description, such as managing schedules or liaising with teams.
Highlight Relevant Skills: In your application, focus on skills that are particularly important for this role, such as time management, problem-solving, and the ability to handle multiple tasks simultaneously. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Scheduling Coordinator role.
How to prepare for a job interview at Dd
✨Show Your Organisational Skills
As a Scheduling Coordinator, being organised is key. Prepare examples of how you've successfully managed schedules or coordinated tasks in the past. This will demonstrate your ability to handle the fast-paced nature of the role.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've resolved customer queries or complaints effectively in previous roles.
✨Familiarise Yourself with the Company
Research DD and understand their products and services. Being knowledgeable about the company will not only impress your interviewers but also help you answer questions more confidently and relate your experience to their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage multiple priorities or resolve conflicts, and be ready to explain your thought process and outcomes.
