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- Tasks: Deliver, install, and maintain dental equipment while providing top-notch customer support.
- Company: Join DD, a rapidly growing leader in dental and beauty market solutions across the UK and Ireland.
- Benefits: Enjoy 33 days of holiday, gym discounts, a birthday day off, and mental health support.
- Why this job: Be part of a passionate team dedicated to excellent customer service and innovative healthcare solutions.
- Qualifications: Experience in field service engineering with transferable skills is essential.
- Other info: Company van and tools provided; flexible scheduling for work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced Dental Field Service Engineer looking for a new opportunity.
We are recruiting for a field service engineer with transferable skills and field-based experience to deliver the highest standard of customer excellence to our dental customers and carry out reactive, planned, or installation projects at practices when required. We will provide you with a van, tool kit and your own scheduler to ensure your diary is both efficient and consistent.
Duties & Responsibilities
- Deliver, install and validate new equipment.
- Carry out scheduled maintenance, site surveys and advise the customer of any additional costs incurred.
- Attend breakdowns and resolve to completion of repair.
- Provide technical assistance to customers, office staff and fellow engineers.
- Accurately record data and complete internal/customer reports via an IT Tablet.
- Assist customers with advice in all areas of engineering, equipment performance and regulatory compliance.
- Promote equipment sales and contract consolidation options available to the customer.
What we offer our Engineers:
- Discretionary company performance related bonus.
- Comprehensive discount portal including gym memberships, shopping savings and days out.
- SmartPay loan scheme – with the added bonus of no interest being applied.
- Enhanced holiday entitlement – 33 days in total, including bank holidays.
- Ability to purchase additional annual leave.
- Additional day off to celebrate your BIRTHDAY!
- Company Pension scheme.
- Company sick pay, life assurance, and enhanced maternity/paternity pay.
- Mental health support services and a virtual GP service.
Who are DD?
DD offers specialist products, equipment and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our Engineering team is full of energy, with a passion for what they do and have the maintain high standard of customer service so it is vital and you have the same values.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Industries
Wholesale and Medical Equipment Manufacturing
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Field Services Engineer employer: Dd
Contact Detail:
Dd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the latest dental equipment and technologies. Being knowledgeable about the products you will be working with can set you apart from other candidates and show your commitment to the field.
✨Tip Number 2
Network with professionals in the dental industry. Attend relevant trade shows or local events to meet potential colleagues and learn more about the company culture at DD. This can give you valuable insights and connections that may help during the hiring process.
✨Tip Number 3
Prepare to discuss your previous field service experiences in detail. Be ready to share specific examples of how you've handled customer issues, completed installations, or performed maintenance tasks, as this will demonstrate your hands-on expertise.
✨Tip Number 4
Showcase your problem-solving skills during any interviews. As a Field Services Engineer, you'll need to think on your feet, so be prepared to discuss how you've successfully resolved technical challenges in the past.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer, particularly in the dental or medical equipment sectors. Emphasise your transferable skills and any specific projects you've worked on that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical expertise. Mention specific examples of how you've delivered excellent service in previous roles and how you can contribute to the company's vision.
Highlight Technical Skills: In your application, clearly outline your technical skills related to equipment installation, maintenance, and repair. Include any certifications or training that are relevant to the role, as this will demonstrate your capability to handle the responsibilities listed.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved technical issues or breakdowns in the past. This will illustrate your ability to handle challenges effectively, which is crucial for a Field Services Engineer.
How to prepare for a job interview at Dd
✨Showcase Your Technical Skills
As a Field Services Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific equipment you've worked with and any relevant troubleshooting experiences. Highlight your ability to deliver, install, and validate new equipment effectively.
✨Emphasise Customer Service Excellence
Since the role involves delivering high standards of customer service, share examples of how you've gone above and beyond for customers in previous roles. Discuss your approach to resolving issues and providing technical assistance, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past situations where you had to attend breakdowns or carry out maintenance under pressure. Prepare to explain your thought process and the steps you took to resolve the issues.
✨Familiarise Yourself with Regulatory Compliance
Understanding regulatory compliance is key in the dental field. Brush up on relevant regulations and be ready to discuss how you ensure compliance in your work. This shows your commitment to maintaining high standards and can set you apart from other candidates.