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- Tasks: Be the welcoming face of Quaglino's, managing calls and reservations with charm.
- Company: D&D London offers luxury dining experiences across 20 venues in major cities.
- Benefits: Enjoy a 50% discount at restaurants, wellness support, and financial freedom options.
- Why this job: Shape unforgettable moments for guests while growing personally and professionally in hospitality.
- Qualifications: Passion for guest service and a drive to excel in a fast-paced environment.
- Other info: Join a diverse team where everyone is valued and empowered to thrive.
The predicted salary is between 36000 - 60000 £ per year.
The Role: Reception Manager
The Restaurant: Quaglino's
The Location: 16 Bury St, London SW1Y 6AJ
The Salary: Competitive Salary
Why work for us:
- Industry leading pay: We value your expertise and dedication.
- Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
- Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Lifeworks app.
- Financial freedom: Take control of your finances with Wagestream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
- Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
- Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
- Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home.
- Mindfulness at your fingertips: Boost your mental wellbeing with myStrength – a personalised app offering guidance and practices to overcome life’s challenges and enhance mental health.
- Forward thinking: With Care Concierge you can navigate later life care with ease through a personalised service offering guidance, funding support and peace of mind.
- Nourish your body: We offer healthy and nutritious meals whilst on shift.
- Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
- Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, D&D Connect which is packed with resources to nurture your skills and knowledge.
- Get some rest: Your holiday allowance increases with length of service.
- Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
- Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.
Who we are:
At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 20 diverse venues across 5 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories, Orelle and South Place Hotel.
Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also hosts live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s also boasts two ornate private dining rooms.
A bit about what you will be doing:
We are looking for a passionate and guest-centric Reception Manager to join our team at Quaglino's. In this pivotal role, you'll be the welcoming face of our establishment, managing calls, enquiries, and reservations with grace and efficiency. Your primary focus will be on ensuring the smooth running of service with the allocation of guests in a planned and organised manner. With your warmth and charm, you'll build lasting relationships with both guests and team members alike. While contributing to the restaurant's success and strategy from a floor level, you'll also have the opportunity to grow personally and professionally. If you're ambitious and driven to excel in hospitality, join us and play a key role in shaping unforgettable moments for our guests while charting your own path to success.
At D&D London, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.
Reception Manager employer: D&D London
Contact Detail:
D&D London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Quaglino's unique atmosphere and offerings. Visit the restaurant if possible, or explore their website and social media to understand their style and customer base. This knowledge will help you connect with the team and demonstrate your genuine interest during the interview.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience at D&D London or similar establishments. Attend industry events or join relevant online groups to make connections that could provide insights or even referrals for your application.
✨Tip Number 3
Prepare to showcase your guest-centric approach by thinking of specific examples from your past experiences where you went above and beyond for customers. Highlighting these stories will illustrate your passion for hospitality and your ability to create memorable experiences.
✨Tip Number 4
Research the latest trends in the hospitality industry, particularly in luxury dining. Being knowledgeable about current trends can set you apart and show that you're proactive and committed to staying ahead in the field.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and reception management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to manage a busy reception area. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Your Soft Skills: Emphasise your interpersonal skills, such as communication and relationship-building, which are crucial for a Reception Manager. Provide examples of how you've successfully managed guest interactions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a reception role.
How to prepare for a job interview at D&D London
✨Showcase Your Guest-Centric Approach
As a Reception Manager, your ability to create a welcoming atmosphere is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your commitment to exceptional service.
✨Demonstrate Organisational Skills
The role requires managing calls, enquiries, and reservations efficiently. Be ready to discuss your strategies for staying organised under pressure and how you prioritise tasks to ensure smooth operations.
✨Familiarise Yourself with Quaglino's
Research Quaglino's history, menu, and unique offerings. Understanding the restaurant's ethos and what sets it apart will show your genuine interest and help you align your answers with their values during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of scenarios where you had to handle difficult guests or manage unexpected challenges, and be ready to explain your thought process and outcomes.
