At a Glance
- Tasks: Support the Reception Manager in ensuring smooth restaurant operations and guest experiences.
- Company: Join The Evolv Collection, a premium hospitality group with iconic venues.
- Benefits: Enjoy competitive pay, 50% dining discount, and wellness support.
- Other info: Diverse team culture with excellent training and career growth opportunities.
- Why this job: Shape unforgettable moments for guests while growing your career in hospitality.
- Qualifications: Passion for guest service and strong communication skills required.
The predicted salary is between 19.71 - 19.71 £ per hour.
The Role: Assistant Reception Manager
The Restaurant: Quaglino's
The Location: 16 Bury St, St. James's, London SW1Y 6AJ
The Salary: Up To £19.71 per hour
Why work for us:
- Industry leading pay: We value your expertise and dedication.
- Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
- Financial freedom: Take control of your finances with Stream - track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
- Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and complimentary sessions with a trained counsellor.
- Nourish your body: We offer healthy and nutritious meals whilst on shift.
- Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives.
- Grow with us: You will have access to some of the best training our industry has to offer.
- Get some rest: Your holiday allowance increases with length of service.
- Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
- Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.
A bit about what you will be doing:
We are looking for a passionate and guest-centric Assistant Reception Manager to join our team at Quaglino's. In this pivotal role, you’ll support the Reception Manager in ensuring the smooth running of our Restaurant. You’ll be responsible for managing calls, enquiries, and reservations with grace and efficiency, while also taking the lead in the absence of the Reception Manager. With your warmth and charm, you’ll build lasting relationships with both guests and team members alike, ensuring a welcoming atmosphere at all times. Your primary focus will be on ensuring the smooth allocation of guests in a planned and organized manner, contributing to the overall success and strategy of the restaurant. This role offers a fantastic opportunity for personal and professional growth, with the chance to shape unforgettable moments for our guests while charting your own path to success in the hospitality industry.
Your key duties & responsibilities would include:
- To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times.
- To ensure all guest interaction is professionally handled, understanding the philosophy of 'the first impression'.
- To take reservations correctly and with the respect of the policies when necessary.
- To ensure clear communication between reservations and reception teams as well as effective communication to all other departments, informing them of customers' bookings, needs & complaints.
- Manage the front desk by receiving incoming calls, greeting and attending guests' needs.
- To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience.
- To look after reception appearance and presence - Understand relevant H&S legislation and the implications on the business, taking action as required.
- Cost control and financial budgeting alongside the Senior Reception and Reservations Manager.
At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.
Assistant Reception Manager employer: D&D London
At The Evolv Collection, we pride ourselves on being an exceptional employer, offering industry-leading pay and a vibrant work culture that values your contributions. With generous benefits like a 50% dining discount, wellness support, and extensive training opportunities, you can grow both personally and professionally while enjoying the rich heritage of our iconic London venue, Quaglino's. Join us in creating unforgettable experiences for our guests in a supportive environment that celebrates diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like D&D London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to D&D London
Don't be shy about reaching out to D&D London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about D&D London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at D&D London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
