At a Glance
- Tasks: Lead complex ServiceNow projects, ensuring timely and budget-friendly delivery.
- Company: Join a top-tier client serving major brands globally.
- Benefits: Competitive pay, flexible work options, and growth opportunities.
- Other info: Collaborative culture with a focus on mentorship and professional development.
- Why this job: Make a real impact by driving innovative solutions in a dynamic environment.
- Qualifications: 6+ years in project management with ServiceNow expertise and relevant certifications.
The predicted salary is between 63000 - 77000 £ per year.
Do you have 6+ years of Professional Services / Service Now Projects management experience, Project Management, Service Now Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, Service Now integrations and a Service Now Certification (CSA/CAD/CIS)?
If so, our client who include some of the biggest brands in the UK and worldwide is looking for a Senior Engagement Manager who will have the following mandate:
- Lead and drive large and complex Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes throughout the delivery lifecycle.
- Guide the delivery team in large and complex engagements, frequently collaborating with a services partner and point of communication and coordination for the delivery team.
- Keep the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required.
- Apply advanced expertise in project implementation, scheduling and monitoring techniques.
- Build cross-geo, cross-functional and partner relationships to enhance the ES brand internally and externally.
Other Essential skills/knowledge/experience
- PMP/Prince II certifications.
- Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
- Design scalable Service Now workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
- Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
- AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
- Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
- Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.
Your responsibilities
- Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations.
- Manage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps.
- Serve as the primary customer-facing contact — handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace.
- Produce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership.
- Maintain accurate records of consultant time, booking confirmations, and SOW milestone tracking to support accurate and timely invoice processing.
- Monitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner.
- Support the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation, and customer introductions.
- Maintain RIDAC logs and ensure actions are followed up consistently across the portfolio.
- Identify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required.
- Collaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support accurate revenue forecasting.
- Forward you CV NOW, to be considered for this long-term Contract opportunity
Servicenow Senior Engagement Manager employer: Dcv Technologies
Join a forward-thinking company that values innovation and collaboration, where as a Senior Software Engineer, you will be at the forefront of developing cutting-edge maritime navigation and radar systems. Our supportive work culture fosters continuous learning and professional growth, offering you the chance to mentor junior engineers while working on impactful projects in a dynamic environment. Located in a vibrant area, we provide competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Senior Engagement Manager
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Dcv Technologies that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Servicenow Senior Engagement Manager
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Dcv Technologies, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Dcv Technologies can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Dcv Technologies will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Dcv Technologies
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Dcv Technologies. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Dcv Technologies.
