Service Centre Manager

Job Title: Service Centre Manager Location: Home Based Salary : £52,000 plus £5,000 per annum shift allowance Hours: 40 hours per week, based on a 4-week shift pattern, including night shifts (7.30pm-7.00am) and day shifts (8.30am-7.30pm). Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Service Centre Manager to lead a team of Coordinators who act as the first point of contact (FPOC) for inbound communications, complaints, and High-Profile Notifications (HPNs). The role involves planning rotas to ensure 24/7 service coverage, managing complaints, incident reporting, and overseeing the admissions and discharges of Service Users. The Service Centre Manager drives high service standards and customer satisfaction by leading, coaching, and motivating the team to meet operational Key Performance Indicators (KPIs). This is a home-based role workin…