At a Glance
- Tasks: Design and build innovative contact centre solutions using Dynamics 365 and CCaaS.
- Company: Join a forward-thinking tech company in Luton with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Make a real impact by enhancing customer service experiences with cutting-edge technology.
- Qualifications: Hands-on experience with Dynamics 365, CCaaS, and strong development skills in C# and JavaScript.
The predicted salary is between 50000 - 60000 € per year.
Position: Developer
Location: Luton, UK (Hybrid-3 days a week from office)
6 months contract position
The Role
Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has a roadmap to implement additional features. Candidate with hands-on development experience on Customer Service module and CCaaS module is very important.
Your responsibilities:
- A Dynamics CCaaS developer designs, builds, customises and integrates contact centre capabilities.
- Configure and customise Dynamics 365 customer service and omnichannel.
- Build plugins, customer workflows and PCF controls using C#.
Your Profile
Essential skills/knowledge/experience:
- Hands-on experience on below technical landscape:
- Dynamics 365 CRM Technical Skills.
- CCaaS (D365 Contact Centre) Technical Skills.
- Power Platform Development Skills.
- Customer Service Module.
- Power Virtual Agents/Co-pilot Studio for Chat and Voice bot.
- Azure Communications Services.
- Dynamics Solution Management.
- CI/CD with Azure DevOps.
- Power BI Reporting (CCaaS Analytics).
- C# (.Net), JavaScript (client side in model driven).
Desirable skills/knowledge/experience:
- Experience in managing Onsite and Offshore model.
Developer (Dynamics 365 Customer Service and CCaaS Developer) in Luton employer: DCV Technologies
Join a forward-thinking company in Luton, UK, where innovation meets collaboration. As a Developer specialising in Dynamics 365 Customer Service and CCaaS, you'll thrive in a hybrid work environment that promotes flexibility and work-life balance. With a strong focus on employee growth, you will have access to continuous learning opportunities and be part of a supportive culture that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Developer (Dynamics 365 Customer Service and CCaaS Developer) in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365 or CCaaS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects related to Dynamics 365 and CCaaS. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to Dynamics 365 and CCaaS development. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Developer (Dynamics 365 Customer Service and CCaaS Developer) in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with Dynamics 365 and CCaaS. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter, so let your personality come through.
Showcase Your Technical Skills:Since this role requires specific technical skills, make sure to list them clearly in your application. Highlight your experience with C#, JavaScript, and any other relevant technologies. We’re looking for developers who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at DCV Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your Dynamics 365 and CCaaS knowledge. Be ready to discuss specific projects where you've used these technologies, especially in customer service modules. The more hands-on experience you can share, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about challenges you've faced while developing with Dynamics 365 or CCaaS. Think of examples where you had to troubleshoot or innovate solutions. This will demonstrate your ability to think critically and adapt.
✨Familiarise Yourself with the Company’s Roadmap
Research the company’s recent implementations and future plans for CCaaS features. Showing that you understand their goals and how your skills can help achieve them will set you apart from other candidates.
✨Practice Your Communication Skills
As a developer, you'll need to explain complex technical concepts clearly. Practice articulating your thoughts on topics like Power Platform development or Azure DevOps. Good communication can make a huge difference in how your technical skills are perceived.
