Level 3 Support Role in London

Level 3 Support Role in London

London Temporary 50000 - 60000 £ / year (est.) Home office (partial)
DCV Technologies

At a Glance

  • Tasks: Support and enhance a legacy Treasury platform using C++ while collaborating with developers.
  • Company: Dynamic financial tech firm based in London with a hybrid work model.
  • Benefits: 12-month contract, competitive pay, and opportunities for skill development.
  • Other info: Great chance to work on legacy systems and gain exposure to financial platforms.
  • Why this job: Join a team tackling real-world challenges in a mature C++ codebase.
  • Qualifications: Strong C++ skills and experience in production support environments required.

The predicted salary is between 50000 - 60000 £ per year.

Location: London, UK (Hybrid-3 days a week from office) 12 months contract position

The Role

A hands-on C++ Production Support Engineer to support and enhance a legacy Treasury platform (LPS). This role combines short-term technical remediation work on a mature C++ codebase with longer-term production support responsibilities across internal ecosystem (SecDB/Slang).

Your responsibilities:

  • C++ Technical Remediation (Initial 3–6 months)
  • Address technical risk and vulnerability remediation in legacy C++ codebase (e.g., buffer overflow, runtime vulnerabilities)
  • Perform code-level fixes and enhancements within a mature (~30-year-old) platform
  • Collaborate with internal developers to close out outstanding technical debt items

Production Support & Platform Integration

  • Provide production support for LPS platform, including: Executing runbooks (e.g., user onboarding via DB updates) & Monitoring platform health and handling incidents
  • Contribute to transitioning LPS support from a siloed model to a more distributed support structure
  • Integrate LPS workflows into broader tooling (e.g., scheduling, monitoring systems)
  • Cross-train on internal platforms (SecDB, Slang) and support broader production needs

Your Profile

Essential skills/knowledge/experience:

  • Strong hands-on experience in C++ (debugging, code reading, and fixes)
  • Experience in production support environments (incident handling, runbooks, operational support)
  • Solid understanding of Unix/Linux environments (preferably Solaris exposure)
  • Ability to work independently in a high-ownership, low-supervision environment

Desirable skills/knowledge/experience:

  • Exposure to financial systems / trading / treasury platforms
  • Experience working with legacy systems modernization or technical remediation
  • Familiarity with scripting or query-based systems (ability to learn internal tools like SecDB/Slang)

Level 3 Support Role in London employer: DCV Technologies

Join a dynamic team in London where innovation meets tradition, as we support and enhance a legacy Treasury platform. Our hybrid work culture promotes flexibility and collaboration, allowing you to thrive in a supportive environment that values your growth and expertise. With opportunities for technical remediation and production support, you'll play a crucial role in modernising our systems while enjoying the benefits of a vibrant workplace committed to employee development.
DCV Technologies

Contact Detail:

DCV Technologies Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Level 3 Support Role in London

✨Tip Number 1

Network like a pro! Reach out to your connections in the industry, especially those who work with C++ or in production support. A friendly chat can lead to insider info about job openings and even referrals.

✨Tip Number 2

Get ready for the interview! Brush up on your C++ skills and be prepared to discuss your experience with legacy systems. We recommend practising common technical questions and scenarios you might face in a production support role.

✨Tip Number 3

Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and ability to handle incidents effectively.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.

We think you need these skills to ace Level 3 Support Role in London

C++
Debugging
Code Reading
Technical Remediation
Production Support
Incident Handling
Runbooks
Unix/Linux
Solaris
Legacy Systems Modernization
Scripting
Query-Based Systems
Collaboration
Independent Work

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your C++ experience and any production support roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Level 3 Support Role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.

Showcase Problem-Solving Skills: In your application, highlight specific examples where you've tackled technical challenges, especially in C++. We’re keen on seeing how you approach problem-solving, particularly in production support environments.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!

How to prepare for a job interview at DCV Technologies

✨Know Your C++ Inside Out

Make sure you brush up on your C++ skills before the interview. Be prepared to discuss your experience with debugging and fixing code, especially in legacy systems. They’ll likely ask you about specific challenges you've faced and how you resolved them.

✨Understand Production Support Dynamics

Familiarise yourself with production support environments and be ready to talk about your experience handling incidents and executing runbooks. Highlight any examples where you’ve successfully managed platform health or resolved operational issues.

✨Get Comfortable with Unix/Linux

Since this role requires a solid understanding of Unix/Linux environments, make sure you can confidently discuss your experience with these systems. If you have exposure to Solaris, definitely mention it, as it could give you an edge.

✨Show Your Collaborative Spirit

This position involves working closely with internal developers and transitioning support models. Be prepared to share examples of how you’ve collaborated in the past, especially in cross-training or integrating workflows into broader systems.

Level 3 Support Role in London
DCV Technologies
Location: London

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