At a Glance
- Tasks: Map customer journeys and enhance Trade Finance products for a seamless experience.
- Company: Join a leading financial institution with a focus on innovation and client satisfaction.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a chance to influence product design and strategy.
- Why this job: Shape the future of Trade Finance while collaborating with diverse teams.
- Qualifications: Experience in Trade Finance and customer journey mapping is a plus.
The predicted salary is between 55000 - 65000 £ per year.
Location: London / Edinburgh (Hybrid-2 days a week from office)
12 months contract position
Key Responsibilities
- Support end-to-end mapping of customer journeys across Trade Finance products and applications:
- Documentary Trade (LCs, Guarantees, Collections)
- Open Account (SCF, Receivables Finance)
- Identify pain points, inefficiencies, and opportunities for digital/API enablement
- Define “as-is” and “to-be” journeys aligned to client needs and business strategy
- Embed client journeys into product design, API scope, and delivery roadmap
- Collaborate with business, coverage, and client teams to validate journeys
- Work closely with Trade Lab and Engineering teams to define and shape Trade API strategy and use cases.
- Work with product teams to prioritise API-led capabilities (e.g., LC APIs, SCF, Receivables)
- Translate business requirements into architectural and design artefacts
- Support RFPs, vendor onboarding, and solution evaluation
- Ensure alignment to governance forums (Design Authority, Architecture Review Boards)
- Create and maintain documentation, solution blueprints, and standards
- Identify and manage dependencies, risks, and integration constraints
Key Skills & Experience
- Strong domain experience in Trade Finance (preferable)
- Solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping / service design
- Ability to translate client needs into product and technical solutions
- Strong stakeholder engagement and communication skills
- Familiarity with cloud, data, and modern architecture patterns
- Experience working in Agile / hybrid delivery models
- Understanding of governance frameworks and design review processes
- Ability to manage complex, multi-system dependencies
Desirable
- Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
- Worked in similar Customer Journey Mapping / Transformation roles.
- Knowledge of Trade digitisation initiatives (if applicable)
Customer Journey Manager (Business Analyst) in London employer: DCV Technologies
As a Customer Journey Manager (Business Analyst) at our London or Edinburgh office, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer a hybrid working model, allowing for flexibility while fostering collaboration with talented teams dedicated to enhancing customer experiences in Trade Finance. Join us to be part of a forward-thinking organisation that values innovation and empowers you to make a meaningful impact on our clients' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager (Business Analyst) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in Trade Finance. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer journey mapping and service design. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you identified pain points or improved customer journeys. This will demonstrate your hands-on knowledge and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Journey Manager (Business Analyst) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Journey Manager. Highlight your experience in Trade Finance and customer journey mapping, and don’t forget to mention any relevant projects that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your background aligns with our needs. Be specific about your achievements in similar roles.
Showcase Your Skills:In your application, emphasise your stakeholder engagement and communication skills. We want to see how you’ve successfully collaborated with teams in the past, especially in Agile environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DCV Technologies
✨Know Your Customer Journeys
Make sure you understand the end-to-end customer journeys in Trade Finance. Brush up on the specifics of Documentary Trade and Open Account processes, as well as how to identify pain points and opportunities for digital enablement. This knowledge will help you demonstrate your expertise during the interview.
✨Showcase Your Mapping Skills
Be prepared to discuss your experience with customer journey mapping and service design. Bring examples of past projects where you've successfully defined 'as-is' and 'to-be' journeys. This will show that you can translate client needs into actionable solutions.
✨Engage Stakeholders Effectively
Highlight your strong stakeholder engagement skills. Think of instances where you've collaborated with various teams to validate customer journeys or prioritise API-led capabilities. Being able to communicate effectively with different stakeholders is crucial for this role.
✨Familiarity with Agile and Governance
Since the role involves working in Agile/hybrid delivery models, be ready to discuss your experience in these environments. Also, brush up on governance frameworks and design review processes, as understanding these will be key to ensuring alignment with the Design Authority and Architecture Review Boards.
