At a Glance
- Tasks: Support global voice infrastructure and troubleshoot complex issues.
- Company: Join a leading tech firm with a focus on innovation.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Flexible working hours with weekend shifts and exciting project involvement.
- Why this job: Be part of a dynamic team making a real impact in voice operations.
- Qualifications: 5 years in enterprise voice, expertise in Cisco CUCM, and ITIL familiarity.
Position: L3 Voice Operations Engineer
Location: United Kingdom (Remote)
12 months contract position
L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and back-office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Will be required to work weekends.
Requirements:
- Familiarity with ITIL framework, including Incident, problem, and change management.
- Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile.
- Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing.
- Avaya System Manager and Session Manager.
- 5 years of experience in working with enterprise base voice and data.
- Cisco CCNP Collaboration level knowledge (certification is not a must).
- Communicate with business units during projects and incidents.
- Operational acceptance of new deployments and creating technical documentation for as built environment.
- Tracking work activity in Service Now ticketing system.
Skills Desired:
- CUCM
- Cisco UCCX
- IPC, Private Wires
- IPC Unigy Trading System, NICE Voice Recording
L3 Voice Operations Engineer employer: DCV Technologies
As a Large Site Cleaner, you will be part of a dedicated team that values attention to detail and reliability, ensuring a safe and hygienic environment for all. Our company fosters a supportive work culture with opportunities for employee growth and development, making it an excellent employer for those seeking meaningful and rewarding employment. Located in a vibrant area, we offer competitive benefits and a commitment to your professional journey.
