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- Tasks: Provide 1st level IT support and troubleshoot desktop issues.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Gain hands-on experience with cutting-edge technology and flexible work options.
- Why this job: Perfect for tech-savvy grads eager to make an impact in IT support.
- Qualifications: Recent graduates with a BSc in Computer Science or related fields, plus 6 months of IT support experience.
- Other info: Opportunity to work with senior staff and enhance your tech skills.
The predicted salary is between 28800 - 43200 £ per year.
Graduate IT Support Analyst Looking for a recent graduate (2023/2024) with a BSc 2:1 / First in computer related subjests. Will also consider BEng (Hons) in Cumputing We have a fantastic opportunity for a junior IT Support Analyst (Recent UK University graduate with a degree in Computer Science / Computing / similar) with at least 6 months + 1st line IT Support experience and previous administration of Microsoft Active Directory, Azure, M365 & Office 365 as well as experience in supporting Windows 10 & Windows 11 OS Essential functions of the job * Provide 1st level support for all desktop end-user issues and advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates, and patching, etc.) * Deploy equipment such as computers, laptops, printers, mobile phones and the associated * technology behind such devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.) * Provide users with mailboxes, licenses and permissions on both on-premises Active Directory/Azure AD, as well as Office 365 and 8×8 unified comms solution. * Maintain accurate documentation and designs of system configurations, architecture, and network/operating procedures. * Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required. * Perform routine daily/monthly/annual IT tasks i.e., system back-ups, validating security controls, review log management system, anti-virus checks etc. * Action on/off boarding tasks in accordance with company policy and procedure. * Maintain records of company hardware and software assets. * Other responsibilities: * Adhere to all relevant legislation, policy, procedure and best practice guidance. * Prioritise and personalise response and support to Senior level (Exec/C-suite) staff when appropriate. * Consistently provide the highest level of service to all IT stakeholders. * Escalate any issues or concerns to senior staff within the team as and when necessary. * Update knowledge of emerging and new technologies. Adapt to external and internal technological changes and implementations. * Be alert to and communicate any technology software that may enable improved internal efficiencies, improvement to the end-user experience or drive general innovation and creative solutions. * Perform other duties as may be assigned from time to time. Education or qualifications * ITIL Service Management/IT certification in service support, MCSA, Comp TIA * In lieu of education – equivalent combination of education and directly related experience * Experience required: * 6 months + 1st line IT Support experience * Previous administration of Microsoft Active Directory, Azure, M365 & Office 365 * Experience in supporting Windows 10 & Windows 11 OS * Proven record of working in a fast-paced environment
Graduate IT Support Analyst employer: DCV Technologies
Contact Detail:
DCV Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate IT Support Analyst
✨Tip Number 1
Make sure to highlight your hands-on experience with Microsoft Active Directory, Azure, and Office 365 during any conversations or interviews. Being able to discuss specific scenarios where you've successfully managed user accounts or resolved issues will set you apart.
✨Tip Number 2
Familiarize yourself with the latest trends in IT support and emerging technologies. Showing that you're proactive about learning and adapting to new tools can demonstrate your commitment to providing top-notch support.
✨Tip Number 3
Practice your troubleshooting skills on Windows 10 and 11. Be prepared to discuss common issues and solutions you've encountered, as well as how you prioritize tasks when dealing with multiple support requests.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work in environments similar to ours. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Graduate IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your 1st line support experience and familiarity with Microsoft Active Directory, Azure, M365, and Office 365. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention your recent graduation and how your academic background aligns with the job requirements.
Highlight Technical Skills: Clearly list your technical skills related to Windows 10 & 11 support, system administration, and any relevant certifications like ITIL or MCSA. This will help you stand out as a qualified candidate.
Show Enthusiasm for Learning: In your application, express your eagerness to learn and adapt to new technologies. Mention any personal projects or experiences that demonstrate your proactive approach to staying updated in the IT field.
How to prepare for a job interview at DCV Technologies
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Active Directory, Azure, M365, and Office 365. Highlight specific examples of how you've used these technologies in previous roles or projects.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about troubleshooting scenarios. Prepare to explain your thought process when resolving desktop end-user issues, including any advanced troubleshooting techniques you’ve employed.
✨Familiarize Yourself with ITIL Practices
Since ITIL Service Management is mentioned, brush up on its principles. Be ready to discuss how you can apply ITIL practices to improve service delivery and support processes.
✨Communicate Effectively
As you'll be providing support to various stakeholders, practice clear and concise communication. Be ready to demonstrate how you would prioritize and personalize responses for senior-level staff.
