At a Glance
- Tasks: Lead the design and integration of enterprise contact centre solutions using Salesforce and Amazon Connect.
- Company: Dynamic tech company focused on cloud transformation and customer experience.
- Benefits: Competitive contract rate, flexible hybrid work, and immediate interviews.
- Other info: Join a fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge technology.
- Qualifications: Experience in Salesforce Service Cloud Voice and CCaaS solutions required.
We’re hiring an experienced Salesforce Voice & CCaaS Cloud Architect to lead the design and integration of enterprise contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect. This is a high-impact contract opportunity focused on cloud contact centre transformation, omnichannel customer experience and enterprise telephony integration within a complex environment.
Key Skills & Experience:
- Salesforce Service Cloud Voice architecture
- Amazon Connect solution design
- CCaaS and Contact Centre transformation
- BYOT (Bring Your Own Telephony)
- CTI integration and Omni-Channel routing
- AWS services including Lambda, API Gateway, CloudWatch and IAM
- REST APIs, event-driven integration and webhooks
- NICE WFM / NICE IEX integration
- Contact Lens, voice analytics and reporting
- SIP, RTP and telephony troubleshooting
Responsibilities:
- Define scalable and secure Service Cloud Voice architecture
- Lead Salesforce and Amazon Connect integration design
- Architect omnichannel routing and telephony integration
- Deliver enterprise-grade voice and CRM solutions
- Support high-availability and multi-region cloud deployments
- Work closely with stakeholders, engineering teams and business leaders
Ideal candidates will have strong experience delivering enterprise contact centre or customer experience transformation programmes within consulting, systems integration or large-scale corporate environments.
Contract role | Immediate interviews available
Salesforce Architect in Glasgow employer: DCV Technologies
As a leading employer in the tech industry, we offer an exciting opportunity for a Salesforce Architect to join our dynamic team in Glasgow. Our hybrid work culture promotes flexibility and collaboration, while our commitment to employee growth ensures that you will have access to continuous learning and development opportunities. With a focus on innovative cloud solutions and a supportive environment, we empower our employees to make a meaningful impact in transforming customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Architect in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce and CCaaS space. Attend industry meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies of your past projects related to Salesforce Service Cloud Voice and Amazon Connect. This will give potential employers a clear picture of what you can bring to the table. We love seeing real-world examples!
✨Tip Number 3
Prepare for those interviews! Research common questions related to CCaaS and omnichannel solutions. Practice articulating your experience with AWS services and telephony integration. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Salesforce Architect in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce Service Cloud Voice and Amazon Connect. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Salesforce Architect role. We love seeing passion and enthusiasm, so let us know what excites you about this opportunity.
Showcase Your Technical Skills:Don’t forget to mention your expertise in CCaaS, telephony integration, and AWS services. We’re looking for someone who can hit the ground running, so make sure we can easily spot your technical prowess in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DCV Technologies
✨Know Your Salesforce Inside Out
Make sure you brush up on your knowledge of Salesforce Service Cloud Voice architecture. Be ready to discuss how you've designed and integrated similar solutions in the past, especially focusing on CCaaS and omnichannel experiences.
✨Showcase Your Technical Skills
Prepare to dive deep into technical discussions about Amazon Connect and AWS services like Lambda and API Gateway. Have examples ready that demonstrate your experience with REST APIs and telephony troubleshooting, as these will likely come up during the interview.
✨Understand the Business Impact
Be prepared to explain how your architectural decisions can drive business outcomes. Think about how your previous projects have transformed customer experiences and improved operational efficiency, and be ready to share those stories.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, practice articulating how you would approach collaboration. Highlight your experience in leading cross-functional teams and how you ensure everyone is aligned on project goals.
