Risk and Compliance Manager in Crowborough

Department: Compliance

Reporting to: QEHS Manager

Location: Crowborough

Contract type: Permanent

Hours: 40 hours per week, Monday to Friday (8:30am – 5:00pm)

Salary: £38,000 – £43,000 per annum

About the Role

As the Risk and Compliance Manager, you will be part of a team responsible for delivering the assurance strategy for a leading housing provider, ensuring that all relevant regulations, policies, and procedures are correctly applied, while continuously identifying opportunities to improve processes.

Key Responsibilities

• Support the delivery of the organisation’s risk management and assurance strategy at the accommodation site.
• Identify, assess, and mitigate operational, contractual, compliance, and reputational risks, ensuring effective controls are in place.
• Conduct audits, assurance reviews, compliance sampling, and physical site assessments to ensure adherence to company policies, procedures, and regulatory requirements.
• Manage and review incidents, CCTV processes, visitor management procedures, and site security controls, escalating concerns where appropriate.
• Support operational teams with business continuity, safeguarding, and health and safety compliance to promote a safe environment for residents and staff.
• Review compliance documentation, incident reporting, and certification records to ensure accuracy, completeness, and adherence to required standards.
• Develop, implement, and monitor corrective action plans following audits, inspections, and assurance reviews.
• Provide guidance, support, and training to colleagues to promote a strong culture of risk awareness, accountability, and continuous improvement.
• Produce reports and management information for senior leadership to support performance monitoring and informed decision-making.
• Work collaboratively with internal stakeholders and external partners to support operational effectiveness, service quality, and the wellbeing of vulnerable service users.

Required Skills

• Health & Safety and risk management background, with knowledge of compliance, assurance, and safe operational practices (Essential).
• GCSE or higher education qualification, with additional training or certification in audits, risk, or compliance (desirable).
• Minimum of 2 years’ experience in a similar risk, compliance, or operational assurance role, with a proven track record of incident management and delivery.
• Strong understanding of compliance and risk within a public or private sector service environment.
• Excellent people and stakeholder management skills, with the ability to influence and engage colleagues and external partners at all levels.
• Strong communication and report writing skills, with the ability to produce clear, accurate management information for senior stakeholders.
• Ability to work effectively in a fast-paced, pressurised environment, managing multiple priorities and tight deadlines.
• Strong organisational, planning, and prioritisation skills with a structured and detail-focused approach.
• Competent in Microsoft Office applications and able to quickly learn and adapt to new systems and tools.
• Full UK driving licence with access to a vehicle.

Benefits

• 25 days annual leave plus bank holidays
• Health membership with cashback on health services and retail/fitness discounts
• Life cover
• 4% employer and 4% employee pension contribution
• Laptop, phone, and equipment provided as required
• Employee Assistance Programme (EAP)
• Employee referral scheme

Additional Information

The successful candidate will be required to undergo a satisfactory DBS check relevant to the requirements of the role.

Please ensure you meet the essential experience requirements before applying.

For more information about the role, please contact Kerrie Collett on (phone number removed) or submit your application today.