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- Tasks: Provide top-notch support for WAMS applications and troubleshoot issues.
- Company: Join a leading tech firm with a focus on power systems.
- Benefits: Competitive day rate, fully remote work, and potential contract extensions.
- Why this job: Make a real difference in the energy sector while working from anywhere.
- Qualifications: Degree in Electrical Engineering or Computer Science; experience with WAMS platforms.
- Other info: Collaborative environment with opportunities for continuous learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Role: Customer Support Engineer – WAMS
Work Model: Fully Remote
Contract Type: 6 months contract Inside IR35 (Likely to be extended every 6 months)
Day Rate: Competitive market rate
Key Skills / Screening Keywords: WAMS, Power Systems, EMS, DMS, SCADA, eterra
Job Description:
- Bachelor’s degree in Electrical Engineering, Computer Science, or related field
- Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology
- Hands-on experience with WAMS platforms (GE, Siemens, ABB, or similar)
- Experience with Linux/Windows servers, networking, and databases (Oracle/SQL)
- Familiarity with IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850
- Strong problem-solving and analytical skills
- Excellent communication skills for working with global customers
Responsibilities:
- Provide L2/L3 customer support for WAMS applications and infrastructure
- Troubleshoot WAMS performance, connectivity, and data quality issues
- Monitor real-time PMU data flows
- Support incident, problem, and change management (ITIL)
- Perform root cause analysis and implement corrective actions
- Support upgrades, patches, and hotfixes
- Document solutions and share best practices
- Collaborate with engineering and R&D teams
- Deliver customer training and technical guidance
- Drive continuous service improvements
If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here.
Customer Support Engineer - WAMS in Birmingham employer: DCV Technologies
Contact Detail:
DCV Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - WAMS in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge of WAMS platforms. Practice common interview questions and scenarios related to customer support in power systems to show you’re ready to tackle real-world problems.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your analytical abilities and how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Engineer - WAMS in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WAMS, Power Systems, and SCADA/EMS/DMS. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality in applications.
Show Off Your Problem-Solving Skills: Since the role involves troubleshooting and root cause analysis, include examples of how you've tackled complex issues in the past. We want to know how you think and approach challenges!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DCV Technologies
✨Know Your WAMS Inside Out
Make sure you brush up on your knowledge of WAMS platforms like GE, Siemens, and ABB. Be ready to discuss your hands-on experience and how you've tackled issues in the past. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved complex problems in previous roles, especially related to Power Systems or SCADA/EMS/DMS. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Communicate Clearly and Confidently
Since you'll be working with global customers, excellent communication skills are a must. Practice explaining technical concepts in simple terms, as you might need to train customers or collaborate with teams. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with ITIL Practices
Understanding incident, problem, and change management is crucial for this role. Brush up on ITIL principles and be prepared to discuss how you've applied them in your previous work. This shows that you can contribute to continuous service improvements right from the start.
