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- Tasks: Provide L2/L3 support for DERMS applications and collaborate on grid management solutions.
- Company: Join a forward-thinking company in the energy sector with a focus on innovation.
- Benefits: Competitive day rate, fully remote work, and potential contract extensions.
- Why this job: Make a difference in energy management while working with cutting-edge technology.
- Qualifications: Bachelor's degree in relevant field and 3+ years in application support or grid platforms.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Role: Customer Support Engineer – DERMS
Work Model: Fully Remote
Contract Type: 6 months contract Inside IR35 (Likely to be extended every 6 months)
Day Rate: Competitive market rate
Key Skills / Screening
- Prior experience supporting DERMS or other OT/IT grid management platforms
- Knowledge of GridOS ecosystem and DERMS integration
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)
- Cloud/hybrid environments (Azure, AWS)
- Certifications: ITIL, Security+, or utility-specific systems training
- Scripting/automation: Python, Bash, PowerShell
Key Responsibilities
- L2/L3 support for DERMS applications, integrations, and services
- Monitor availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs
- Resolve incidents, service requests, and escalations per SLAs
- Perform RCA and implement permanent fixes
- Support patching, upgrades, deployments, and configuration changes
- Collaborate with engineering and product teams on reliability, scalability, and cybersecurity
- Maintain knowledge base, SOPs, and runbooks
- Support DER aggregation, forecasting, optimization, scheduling, and dispatch
- Participate in 24x7 on-call rotation
- Follow ITIL incident, problem, and change management processes
Required Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
- 3+ years in application support, energy management systems, or grid platforms
- Strong understanding of DERMS, DERs (solar, wind, batteries, EVs), and grid operations
- Linux/Unix, databases (SQL/Oracle/PostgreSQL), APIs/integration tools
- Strong troubleshooting across application, middleware, and network layers
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)
- Familiarity with SCADA, ADMS, EMS, OMS, or similar systems
- Strong communication and problem-solving skills
If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here.
Customer Support Engineer – DERMS in Birmingham employer: DCV Technologies
Contact Detail:
DCV Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer – DERMS in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant forums, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Support Engineer roles and practice your answers. Make sure you can talk confidently about your experience with DERMS and grid management platforms.
✨Tip Number 3
Show off your skills! If you’ve got any projects or experiences that highlight your knowledge of cybersecurity standards or cloud environments, be ready to discuss them. Real-world examples can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Engineer – DERMS in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with DERMS and grid management platforms. We want to see how your skills align with the key responsibilities listed in the job description.
Show Off Your Skills: Don’t forget to mention your knowledge of cybersecurity standards and cloud environments. We love seeing candidates who can demonstrate their technical expertise, especially with tools like Python or Bash.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer support in the energy sector. Share specific examples of how you've tackled challenges in previous roles, especially in L2/L3 support.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at DCV Technologies
✨Know Your DERMS Inside Out
Make sure you brush up on your knowledge of DERMS and the GridOS ecosystem. Be ready to discuss your prior experience with grid management platforms and how you've supported them in the past. This will show that you’re not just familiar with the terms, but you can actually apply your knowledge.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved incidents or service requests in previous roles. Highlight your experience with L2/L3 support and your approach to root cause analysis (RCA). This will demonstrate your problem-solving abilities and your understanding of ITIL processes.
✨Get Comfortable with Cloud Environments
Since the role involves cloud/hybrid environments like Azure and AWS, make sure you can talk about your experience with these platforms. If you have any certifications related to cloud services, be sure to mention them as they can give you an edge over other candidates.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role, especially when collaborating with engineering and product teams. Practice explaining complex technical concepts in simple terms, as this will help you convey your ideas effectively during the interview.
