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- Tasks: Lead strategic telecom accounts and drive customer experience transformation.
- Company: Join a leading global IT services company with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate with top tech teams.
- Why this job: Make a real impact by transforming customer experiences in the telecom industry.
- Qualifications: Proven success in account management and strong telecom industry experience.
The predicted salary is between 70000 - 90000 £ per year.
We are hiring a Client Partner / Account Director to lead strategic telecom accounts, driving account growth, customer experience (CX) transformation, and contact centre (CCaaS) solutions within a leading global IT services environment. This is a senior account management / farming role, focused on expanding existing telecom accounts, increasing wallet share, and building long-term CXO-level relationships.
Key Responsibilities:
- Own and grow strategic telecom accounts (multi-million revenue)
- Drive account expansion, cross-sell and up-sell across CX, CCaaS, BPO, and digital transformation
- Lead client relationships with CXO stakeholders, procurement, and operations leaders
- Support large deals, bids, and contract renewals
- Deliver thought leadership across contact centre transformation, AI, automation, and customer experience
- Collaborate with delivery, cloud, and platform teams (AWS, Azure, Genesys, NICE)
Key Requirements:
- Strong experience in telecom / telecommunications accounts
- Proven success in account growth, farming, and revenue ownership
- Experience with contact centre, CCaaS, CX, or BPO environments
Account Director employer: DCV Technologies
Contact Detail:
DCV Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Account Director role.
✨Tip Number 2
Showcase your expertise! Prepare to discuss your experience in telecom and CX transformation during interviews. We want to hear how you've driven account growth and built relationships with CXO stakeholders.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your pitch. We need to ensure you can confidently articulate your value in expanding telecom accounts and delivering thought leadership.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by our hiring team. We’re excited to see how you can contribute to driving account expansion and enhancing customer experience in our dynamic environment.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director. Highlight your experience in telecom accounts and any successes you've had in account growth. We want to see how you can drive CX transformation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with CXO stakeholders and led successful projects in the past.
Showcase Your Achievements: Don't just list your responsibilities; show us what you've achieved! Use numbers and metrics to demonstrate your success in expanding accounts and increasing revenue. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at DCV Technologies
✨Know Your Telecom Stuff
Make sure you brush up on the latest trends in telecom, especially around CX and CCaaS. Being able to discuss recent developments or case studies will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Relationship Skills
Since this role involves building long-term relationships with CXO-level stakeholders, prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate effectively and understand client needs.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like driving account growth or managing a difficult client. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Familiarise Yourself with Key Technologies
Get to know the technologies mentioned in the job description, such as AWS, Azure, and Genesys. Being able to discuss how these platforms can enhance customer experience will demonstrate your technical knowledge and readiness for the role.