Technical Design Authority in Slough

We are seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands‑on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex integration environments.

Key Responsibilities

• Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT.
• Design scalable, secure solutions using Helix Innovation Studio and Business Workflows.
• Lead integrations with third‑party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware.
• Oversee CMDB reconciliation, data flows, auto‑ticketing and identity management integrations.
• Own end‑to‑end technical delivery, ensuring compliance with ITIL, enterprise standards and governance frameworks.
• Support Agile delivery, iterative releases, risk management and cross‑functional technical decision‑making.
• Ensure solution readiness through E2E testing, UAT, performance validation and go‑live support.
• Strong background in BMC Helix / Remedy ITSM architecture (not only administration).
• Hands‑on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT and Smart Reporting.
• Prov…

Technical Design Authority • Slough, ENG, UK