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- Tasks: Lead strategic telecom accounts and drive customer experience transformation.
- Company: Join a leading global IT services company with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: High-impact role with ownership of multi-million revenue accounts.
- Why this job: Shape AI-led customer experiences and make a real impact in the telecom industry.
- Qualifications: Proven success in account management and strong telecom industry experience.
The predicted salary is between 70000 - 90000 £ per year.
We are hiring a Client Partner / Account Director to lead strategic telecom accounts, driving account growth, customer experience (CX) transformation, and contact centre (CCaaS) solutions within a leading global IT services environment. This is a senior account management / farming role, focused on expanding existing telecom accounts, increasing wallet share, and building long-term CXO-level relationships.
Key Responsibilities:
- Own and grow strategic telecom accounts (multi-million revenue)
- Drive account expansion, cross-sell and up-sell across CX, CCaaS, BPO, and digital transformation
- Lead client relationships with CXO stakeholders, procurement, and operations leaders
- Support large deals, bids, and contract renewals
- Deliver thought leadership across contact centre transformation, AI, automation, and customer experience
- Collaborate with delivery, cloud, and platform teams (AWS, Azure, Genesys, NICE)
Key Requirements:
- Strong experience in telecom / telecommunications accounts
- Proven success in account growth, farming, and revenue ownership
- Experience with contact centre, CCaaS, CX, or BPO environments
- Exposure to digital transformation, AI, or automation solutions
- Ability to engage senior stakeholders and drive strategic conversations
This is a high-impact role offering ownership of strategic accounts and the opportunity to shape AI-led customer experience transformation at scale.
Account Director in New London employer: DCV Technologies Limited
Contact Detail:
DCV Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in New London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! Create content or share insights related to telecom, CX, and digital transformation. This not only positions you as a thought leader but also attracts the attention of potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and challenges in the telecom space. Tailor your responses to demonstrate how your experience aligns with their needs and goals.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can drive account growth and customer experience transformation. Your next big opportunity could be just a click away!
We think you need these skills to ace Account Director in New London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director. Highlight your experience in telecom accounts and any success stories in account growth. We want to see how you’ve driven customer experience transformation and built relationships with CXO-level stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've expanded accounts and engaged with senior stakeholders. Let your personality come through, but keep it professional!
Showcase Relevant Experience: When filling out your application, make sure to highlight your experience with CCaaS, BPO, and digital transformation. We’re looking for someone who can demonstrate a proven track record in these areas, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at DCV Technologies Limited
✨Know Your Telecom Stuff
Make sure you brush up on the latest trends in telecom, especially around CX and CCaaS. Being able to discuss recent developments or case studies will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained relationships with CXO-level stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your success in account growth and management.
✨Understand Digital Transformation
Familiarise yourself with digital transformation concepts, particularly in relation to AI and automation. Be ready to discuss how these technologies can enhance customer experience and drive account expansion.
✨Prepare for Strategic Conversations
Think about potential strategic questions you might face during the interview. Prepare thoughtful responses that demonstrate your ability to engage senior stakeholders and lead discussions on account strategy and growth.