At a Glance
- Tasks: Handle customer calls, manage your pipeline, and maintain accurate records.
- Company: Join DCTUK, a family-run business with a strong culture and impressive clients.
- Benefits: Starting salary of £28k-£30k, performance bonuses, free lunch Fridays, and private medical insurance.
- Other info: Work in a close-knit team with 20 days holiday plus bank holidays.
- Why this job: Build a long-term career with hands-on training and genuine progression opportunities.
- Qualifications: Organised, friendly, reliable, and willing to learn; sales or admin experience is a bonus.
The predicted salary is between 28000 - 30000 £ per year.
DCTUK is looking for a
Sales & Customer Service Executive to join our sales team.
We're a family-run business, and we're looking for someone who wants to build a proper long-term career with us — with hands‑on training, real progression, and a pay structure that grows as you do.
This role blends phone-based sales with strong administrative skills.
We believe good selling comes from the basics done well: keeping accurate notes, following our process, giving customers great service, and always following up when you say you will.
The role
You'll handle inbound and outbound calls with new and existing customers, manage your own pipeline, and make sure every conversation is properly logged and followed up on time.
Alongside the phone work, you'll keep clear, accurate records so there's always a good picture of where things stand with each customer.
- What's in it for you
- Starting salary between £28k-£30k depending on experience, plus a performance‑related bonus that rewards consistency
- Free lunch every Friday
- Private medical insurance that improves the longer you stay with us
- A proper pension scheme (our contribution grows as you progress)
- One‑to‑one coaching and training from people who know the business well
- Genuine opportunities to progress into leadership, marketing, contracts or showroom management
Responsibilities
- Receive inbound calls and make outbound calls to new and existing customers
- Keep detailed, accurate notes on every customer conversation
- Follow up with customers when you say you will, every time
- Keep your pipeline and CRM records clean, organised and up to date
- Build long‑term customer relationships through consistent, genuine service
- Follow our sales process properly, step by step
- Take the time to understand our customers before you speak with them
What we're looking for
- Someone with a good head for admin - organised, methodical, and happy managing detail
- A confident, friendly telephone manner
- Reliability - if you say you'll do something, you do it
- A careful note‑taker who understands that good records make a real difference
- Resilience - a knockback here and there won't put you off
- A willingness to learn and stick to a process that works
- Someone who enjoys being part of a close‑knit office team
- Sales or admin experience is a bonus
- About DCTUK
We're DCTUK, a family‑run business flipping the flooring world on its head.
Strong brand, great culture, and some serious customers along the way — Netflix, Starbucks, Mc Donald's, Tesco, Manchester Airport, the UK Government, the NHS and plenty more.
This full time, permanent role is based in Aintree, Liverpool. Hours are 8.30am to 5.30pm Monday to Friday with a 1 hour lunch break. 20 days holiday + bank holidays.
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Sales & Customer Service Executive in Liverpool employer: DCTUK.com
DCTUK is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive family-run environment in Aintree, Liverpool. With hands-on training, a clear progression path, and a competitive pay structure that rewards performance, we foster a culture of teamwork and reliability. Enjoy benefits like private medical insurance, a robust pension scheme, and free lunches every Friday, all while building meaningful relationships with customers and advancing your career in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Executive in Liverpool
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales & Customer Service Executive at DCTUK.com, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including DCTUK.com. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales & Customer Service Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales & Customer Service Executive in Liverpool
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for DCTUK.com:When writing your cover letter, make sure to tailor your message specifically for DCTUK.com. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at DCTUK.com
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show DCTUK.com that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show DCTUK.com that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with DCTUK.com’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
