Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line technical support for AV & IT systems across the UK.
- Company: Join DCS Technology, a leader in the AV industry delivering reliable experiences.
- Benefits: Enjoy up to ÂŁ28,000 salary, 25 days leave, pension, and more!
- Why this job: Be part of a dynamic team solving complex tech problems while enhancing your skills.
- Qualifications: Strong knowledge of Windows, networking, and excellent communication skills required.
- Other info: Opportunity for growth and collaboration with engineering teams.
The predicted salary is between 22400 - 33600 ÂŁ per year.
This range is provided by DCS Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from DCS Technology
Head of Delivery for DCS Engineering & Technology
Join a leader in the AV industry responsible for creating the best and most reliable experiences. You\’ll be key in delivering timely and accurate technical support for a network of AV and IT systems across the UK.
What\’s in it for you?
• Salary: Up to £28,000 per annum
• Benefits: 25 days paid annual leave + bank holiday, company pension and more!
What You’ll Be Doing
- Deliver 2nd line technical support for AV & IT systems across a nationwide customer base
- Act as the main point of contact for resolving hardware, software, and peripheral issues
- Collaborate with Engineering, Support & 3rd Line teams to solve complex problems
- Keep Salesforce CRM accurately updated in real time
- Escalation point for 1st Line support, offering guidance and training as needed
- Help identify root causes, implement long-term solutions, and support internal projects
What You’ll Need
- Strong knowledge of Microsoft Windows desktop environments
- Confident in networking: routers, switches, firewalls, VNC, P2P setups
- Bonus: Experience with Linux, Pi, and AV/audio/streaming software
- Excellent communication skills – from guiding users to documenting processes
- A proactive mindset with solid problem-solving skills
- Ability to stay calm under pressure and manage occasional tight deadlines
- Organised and comfortable with routine admin tasks
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT System Training and Support
Referrals increase your chances of interviewing at DCS Technology by 2x
Sign in to set job alerts for “Technical Support Specialist” roles.
Doncaster, England, United Kingdom 7 hours ago
Prison Support Role – HMP Woodhill – Driver
Walton, England, United Kingdom 2 days ago
South Yorkshire, England, United Kingdom 3 days ago
Batley, England, United Kingdom 3 weeks ago
Sheffield, England, United Kingdom 15 hours ago
Huddersfield, England, United Kingdom 1 week ago
Tibshelf, England, United Kingdom 1 week ago
Doncaster, England, United Kingdom 6 days ago
Wakefield, England, United Kingdom 2 weeks ago
Application Support Analyst – Payments and Orchestration Services
Sheffield, England, United Kingdom 16 hours ago
Sheffield, England, United Kingdom 1 week ago
Huddersfield, England, United Kingdom 3 weeks ago
Chesterfield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 3 weeks ago
Dodworth, England, United Kingdom 3 weeks ago
Sheffield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 1 day ago
Chesterfield, England, United Kingdom 8 hours ago
Sheffield, England, United Kingdom 3 weeks ago
Holmfirth, England, United Kingdom 1 week ago
Rotherham, England, United Kingdom ÂŁ28,000.00-ÂŁ30,000.00 1 week ago
Chesterfield, England, United Kingdom 2 weeks ago
Wales, England, United Kingdom 1 month ago
Ambergate, England, United Kingdom 1 week ago
Huddersfield, England, United Kingdom 2 months ago
Derbyshire, England, United Kingdom 2 months ago
Thurnscoe, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 14 hours ago
Chesterfield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Technical Support Specialist employer: DCS Technology
Contact Detail:
DCS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific AV and IT systems mentioned in the job description. Understanding the common issues and solutions related to these systems will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, as you'll need to guide users through technical issues. Practising clear and concise explanations can make a big difference in how you present yourself.
✨Tip Number 3
Network with current or former employees of DCS Technology on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can be beneficial for your application.
✨Tip Number 4
Prepare examples of past experiences where you've successfully solved technical problems under pressure. This will demonstrate your problem-solving skills and ability to stay calm in challenging situations.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Technical Support Specialist position. Tailor your application to highlight your relevant experience in AV and IT systems.
Highlight Relevant Skills: Make sure to emphasise your strong knowledge of Microsoft Windows desktop environments, networking, and any experience with Linux or AV/audio/streaming software. Use specific examples from your past roles to demonstrate these skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and proactive mindset. Explain why you are interested in the role and how your problem-solving abilities make you a great fit for the team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at DCS Technology
✨Showcase Your Technical Skills
Make sure to highlight your strong knowledge of Microsoft Windows desktop environments and any experience you have with networking, routers, switches, and firewalls. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Employ examples from your past experiences that showcase your proactive mindset and solid problem-solving skills. Discuss how you've identified root causes and implemented long-term solutions in previous roles.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you'll need to guide users effectively. Be ready to provide examples of how you've documented processes or trained others.
✨Stay Calm Under Pressure
The ability to manage tight deadlines and remain calm under pressure is essential. Prepare to discuss situations where you've successfully handled stressful scenarios, ensuring you convey your organisational skills and comfort with routine admin tasks.
