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- Tasks: Provide 1st and 2nd line IT support, manage IT infrastructure, and lead projects.
- Company: Join an innovative, employee-owned legal firm in Altrincham focused on growth.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for skill development.
- Why this job: Be part of a dynamic team driving tech innovation in the legal sector.
- Qualifications: Passion for IT, problem-solving skills, and a willingness to learn are essential.
- Other info: Great chance to take ownership of projects and enhance your IT expertise.
The predicted salary is between 24000 - 42000 £ per year.
DCS Technology are partnered with an Employee Owned legal firm in Altrincham. Due to growth across the business, we are assisting with the expansion of their IT support function. We are looking to add an ambitious and passionate IT Support Analyst to join the team.
This varied role includes 1st line and 2nd line problem solving, managing their full IT estate, and liaising with 3rd party providers and suppliers. You’ll also contribute to the development and improvement of their Practice and Case Management software, and play a key part in project work for new applications and system enhancements.
This is an excellent opportunity for someone eager to broaden their skills, take ownership of IT projects, and help drive innovation in a dynamic legal environment.
Key Responsibilities:- 1st line & 2nd Line IT support and troubleshooting - Azure AD, Microsoft 365, InTune
- Managing and maintaining the firm’s IT infrastructure - general understanding of LAN & WAN connectivity
- Liaising with external IT providers and suppliers
- Supporting and developing Practice and Case Management software
- Leading and assisting with IT projects and the introduction of new systems
Contact Detail:
DCS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure AD and Microsoft 365. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Research the company culture of the legal firm you're applying to. Understanding their values and how they operate will help you tailor your responses in interviews and demonstrate that you're a good fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully solved IT problems or managed projects. Being able to discuss specific scenarios will show your practical knowledge and problem-solving skills.
✨Tip Number 4
Network with current or former employees of the firm on platforms like LinkedIn. They can provide valuable insights into the role and the company, and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line troubleshooting. Include specific examples of how you've managed IT infrastructure and liaised with external providers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and your eagerness to contribute to the firm's growth. Mention your familiarity with Azure AD, Microsoft 365, and any experience with Practice and Case Management software.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Discuss specific challenges you've faced in previous roles and how you successfully resolved them.
Highlight Project Experience: If you've led or participated in IT projects, make sure to mention these experiences. Detail your role in the project, the technologies used, and the outcomes achieved to show your capability in driving innovation.
How to prepare for a job interview at DCS Technology
✨Show Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, particularly with Azure AD, Microsoft 365, and InTune. Highlight specific examples where you've successfully resolved issues or improved systems.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT problems, as this will showcase your analytical abilities.
✨Understand the Company’s IT Environment
Research the firm’s IT infrastructure and any recent projects they’ve undertaken. Showing knowledge about their systems and how you can contribute to their improvement will impress the interviewers.
✨Emphasise Team Collaboration
Since the role involves liaising with external providers and working on projects, be ready to discuss your experience in teamwork. Share examples of how you've effectively collaborated with others to achieve common goals.
