At a Glance
- Tasks: Manage customer support for aviation clients, ensuring top-notch service and relationship building.
- Company: Leading organisation in the aviation and aerospace sector based in Oxford.
- Benefits: Permanent position with a competitive salary and opportunities for professional growth.
- Other info: Fast-paced environment with travel opportunities to customer sites.
- Why this job: Join a dynamic team and make a real impact in the aviation industry.
- Qualifications: Experience in customer support within aviation and strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
We are currently recruiting for an experienced Customer Support Manager to join a leading organisation within the aviation and aerospace sector based in Oxford. This is a key customer-facing position responsible for managing the end-to-end delivery of Support & Services activities for civil aviation customers and operators across the UK and Ireland. The successful candidate will act as a primary point of contact for customers, ensuring requirements are effectively managed while coordinating closely with internal departments and wider international teams.
The Role:
- Developing strong, long-term customer relationships while ensuring a consistently high level of service.
- Managing day-to-day customer requirements relating to Support & Services activities.
- Acting as a key interface between customers and internal operational teams.
- Coordinating across multiple business functions to ensure customer requirements are delivered effectively and on time.
- Managing complex customer situations and resolving operational issues.
- Building and maintaining strong relationships with civil aviation customers and operators.
- Supporting strategic customer initiatives aimed at improving customer satisfaction, retention and long-term business growth.
- Hosting customer meetings, including senior-level and strategic discussions.
- Presenting information and solutions clearly to multiple stakeholders.
- Working closely with internal and external stakeholders to identify practical solutions to customer requirements.
- Supporting commercial and operational activities relating to customer services.
Skills & Experience:
- Working knowledge of Part 145 and Part CAMO regulations.
- A strong understanding of aviation operations, ideally within the helicopter or rotary-wing sector.
- Previous experience within a customer support, customer services, operations or account-management environment within aviation.
- Strong communication, negotiation and relationship-management skills.
- The ability to work effectively across different departments and with stakeholders at all levels.
- Experience managing complex customer or operational situations.
- Excellent attention to detail and a solutions-focused approach.
- The ability to operate effectively within a demanding, fast-paced environment and work to customer and operational deadlines.
- Confidence hosting senior-level customer meetings and presenting to multiple stakeholders.
The Opportunity:
This is an excellent opportunity to take on a highly visible position within an established aviation organisation, working closely with civil aviation customers and a broad network of operational, technical and commercial stakeholders. The position would particularly suit someone with a strong aviation background who combines technical/regulatory understanding with excellent customer and stakeholder-management skills.
Location: Oxford, Oxfordshire
Contract: Permanent
Hours: 37.5 hours per week, Monday–Friday
Travel: Please note that this position will involve travel to customer and operational sites as required.
Interested? For further information or a confidential discussion regarding this opportunity, please contact: Maria Vasileva 07860 184 912
Customer Support Manager – Aviation employer: DCS Recruitment
As a leading firm in the legal sector, our client offers an exceptional work environment for Commercial Litigation Barristers, characterised by a commitment to high standards of quality and client care. Employees benefit from a culture that values diversity and inclusivity, alongside opportunities for professional growth through collaboration with experienced employment law advisors and senior leadership. Located in a vibrant area, the firm provides a supportive atmosphere where hard work and advocacy skills are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager – Aviation
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DCS Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DCS Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Manager – Aviation
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DCS Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at DCS Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DCS Recruitment!
How to prepare for a job interview at DCS Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
