At a Glance
- Tasks: Manage customer support for aviation clients, ensuring top-notch service and relationship building.
- Company: Leading organisation in the aviation and aerospace sector based in Oxford.
- Benefits: Permanent position with a competitive salary and opportunities for professional growth.
- Other info: Fast-paced environment with travel opportunities to customer sites.
- Why this job: Join a dynamic team and make a real impact in the aviation industry.
- Qualifications: Experience in customer support within aviation and strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
We are currently recruiting for an experienced Customer Support Manager to join a leading organisation within the aviation and aerospace sector based in Oxford. This is a key customer-facing position responsible for managing the end-to-end delivery of Support & Services activities for civil aviation customers and operators across the UK and Ireland. The successful candidate will act as a primary point of contact for customers, ensuring requirements are effectively managed while coordinating closely with internal departments and wider international teams.
The Role:
- Managing day-to-day customer requirements relating to Support & Services activities.
- Acting as a key interface between customers and internal operational teams.
- Coordinating across multiple business functions to ensure customer requirements are delivered effectively and on time.
- Managing complex customer situations and resolving operational issues.
- Building and maintaining strong relationships with civil aviation customers and operators.
- Supporting strategic customer initiatives aimed at improving customer satisfaction, retention and long-term business growth.
- Hosting customer meetings, including senior-level and strategic discussions.
- Presenting information and solutions clearly to multiple stakeholders.
- Working closely with internal and external stakeholders to identify practical solutions to customer requirements.
- Supporting commercial and operational activities relating to customer services.
Skills & Experience:
- Working knowledge of Part 145 and Part CAMO regulations.
- A strong understanding of aviation operations, ideally within the helicopter or rotary-wing sector.
- Previous experience within a customer support, customer services, operations or account-management environment within aviation.
- Strong communication, negotiation and relationship-management skills.
- The ability to work effectively across different departments and with stakeholders at all levels.
- Experience managing complex customer or operational situations.
- Excellent attention to detail and a solutions-focused approach.
- The ability to operate effectively within a demanding, fast-paced environment and work to customer and operational deadlines.
- Confidence hosting senior-level customer meetings and presenting to multiple stakeholders.
The Opportunity:
This is an excellent opportunity to take on a highly visible position within an established aviation organisation, working closely with civil aviation customers and a broad network of operational, technical and commercial stakeholders. The position would particularly suit someone with a strong aviation background who combines technical/regulatory understanding with excellent customer and stakeholder-management skills.
Location: Oxford, Oxfordshire
Contract: Permanent
Hours: 37.5 hours per week, Monday–Friday
Travel: Please note that this position will involve travel to customer and operational sites as required.
Interested? For further information or a confidential discussion regarding this opportunity, please contact: Maria Vasileva 07860 184 912
Customer Support Manager – Aviation in Banbury employer: DCS Recruitment
As a leading firm in the legal sector, our client offers an exceptional work environment for Commercial Litigation Barristers, characterised by a commitment to high standards of quality and client care. Employees benefit from a culture that values diversity and inclusivity, alongside opportunities for professional growth through collaboration with experienced employment law advisors and senior leadership. Located in a vibrant area, the firm provides a supportive atmosphere where hard work and advocacy skills are recognised and rewarded.
