At a Glance
- Tasks: Support warehouse operations and manage customer accounts with a focus on service excellence.
- Company: Join a diverse team in a supportive environment at a leading logistics company.
- Benefits: Earn £14.00 per hour with consistent hours and a collaborative team culture.
- Other info: Opportunity to work in a fast-paced environment with potential for growth.
- Why this job: Gain hands-on experience in logistics while enhancing your customer service skills.
- Qualifications: Strong organisational skills and a knack for communication are key.
The predicted salary is between 28000 - 29000 £ per year.
Salary: £14.00 per hour.
Department: Warehouse / Sales Support
Reports To: Operations Manager
Location: Wigan, Greater Manchester
Employment Type: Temporary Commencing June - September 2026
Working Hours: 08:00 - 16:30, Monday to Friday, 40 hours per week
Annual Leave: No leave to be taken during the period of engagement.
Purpose of the Role
The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support. This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service.
Key Responsibilities
- Warehouse Administration Duties
- Process and prepare daily order documentation for picking, dispatch, and delivery
- Manage incoming and outgoing emails and communications to ensure timely and accurate responses
- Maintain accurate and organised records, including filing and retrieval of order-related documentation
- Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams
- Support the Warehouse Manager by taking ownership of day-to-day administrative tasks
- Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms
- Assist with stock movement reports and general warehouse reporting
- Provide administrative cover and support during absences, peak periods, and busy operational times
- Help ensure warehouse paperwork and processes are completed accurately and on time
- Account Coordination / Customer Service Duties
- Support the day-to-day management of customer accounts and enquiries
- Act as a key point of contact for existing customers, delivering a professional and responsive service
- Take incoming calls relating to orders, queries, complaints, returns, and general support
- Process customer orders accurately and efficiently
- Liaise with transport, warehouse, and buying departments to ensure customer orders are fulfilled correctly
- Proactively keep customers informed of delivery schedules, shortages, fulfilment issues, or order changes
- Handle order adjustments, cancellations, returns, and collections in a timely and accurate manner
- Build and maintain strong relationships with regular customers and weekly telesales accounts
- Identify opportunities to upsell relevant products and introduce new lines where appropriate
- Manage shared customer email inboxes and respond promptly to enquiries
- Assist with samples, age verification procedures, and other customer account administration tasks
- Take ownership of resolving customer issues through proactive communication and follow-up
Key Skills and Experience
- Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role
- Strong organisational skills and excellent attention to detail
- Confident communicator with a professional and personable telephone manner
- Ability to manage both internal administrative tasks and external customer relationships
- Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook
- Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly
- Able to work under pressure in a fast-paced environment
- Proactive, reliable, and able to prioritise workload effectively
- Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions
- Previous experience within drinks, wholesale, logistics, or a similar fast-moving environment would be advantageous, but not essential
Performance Indicators
- Accuracy and timeliness of warehouse documentation and record-keeping
- Responsiveness to internal and external communications
- Reduction in administrative errors and order discrepancies
- Positive feedback from customers, management, and warehouse teams
- Strong coordination between warehouse, transport, and customer-facing functions
- Consistently high service levels across both operational and customer account responsibilities
What We Offer
Consistent working hours. Supportive team environment.
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality.
Warehouse Administrator / Account Coordinator in Wigan employer: DCS Recruitment Limited
Join our dynamic team in Wigan as a Warehouse Administrator / Account Coordinator, where you will thrive in a supportive and inclusive work environment. We offer consistent working hours and the opportunity to develop your skills in a fast-paced setting, ensuring that you play a vital role in delivering exceptional customer service while managing warehouse operations. With a commitment to diversity and employee growth, we provide a rewarding experience for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Administrator / Account Coordinator in Wigan
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are with our responses, the more confident we'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if it's a warehouse role, looking smart and professional can make a great first impression. It shows that we respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us on the interviewer's radar. Plus, it shows our enthusiasm for the position. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Warehouse Administrator / Account Coordinator in Wigan
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Warehouse Administrator / Account Coordinator role. Highlight your relevant experience in warehouse administration and customer service, so we can see how you fit right in!
Show Off Your Skills:Don’t forget to mention your organisational skills and attention to detail! We love candidates who can juggle multiple tasks while keeping everything in order, so give us examples of how you've done this in the past.
Be Personable:Since this role involves a lot of communication with customers and teams, let your personality shine through in your application. A friendly tone can go a long way in showing us you’re the right fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DCS Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Warehouse Administrator / Account Coordinator. Familiarise yourself with tasks like order processing, customer communication, and data management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure, as these are key aspects of the job.
✨Practice Your Communication Skills
As a key point of contact for customers, effective communication is crucial. Practice answering common interview questions in a clear and professional manner. You might even want to role-play with a friend to get comfortable with handling customer queries or complaints during the interview.
✨Familiarise Yourself with Relevant Software
The job mentions using systems like Pegasus and Excel, so brush up on your skills with these tools. If you have experience with similar software, be prepared to discuss it. Showing that you're tech-savvy and willing to learn will give you an edge over other candidates.
